Your Role We are seeking a technically skilled and collaborative Contact Center Engineer to support and optimize our Verint and Genesys Workforce Engagement platforms. This role is critical to ensuring the performance, reliability, and continuous improvement of our workforce engagement solutions—including Quality Monitoring, Workforce Management (WFM), Desktop Process Analytics (DPA), and Speech Analytics—within a Genesys-integrated contact center environment.

The ideal candidate will bring strong technical expertise along with hands-on experience working in Agile/Scrum environments, contributing to iterative development, sprint planning, and cross-functional collaboration.