Command Center Engineer - Level II Overnight Shift (Onsite in Plano, TX) Compensation: Up to $125K DOE Direct-Hire | Fully Onsite | Overnight Shift | Newly Created Role

Our client, a prominent company in the hospitality development sector, is seeking a Command Center Engineer - Level II to join their team onsite in Plano, TX . This is an overnight shift role designed for professionals with a broad technical background in systems and basic networking, ideally suited for candidates who consider themselves generalists with hands-on troubleshooting expertise across Windows or Linux environments .

What's In It for You: 100% Company-Paid Healthcare (Employee + Family) Company Paid Short-Term Disability & Life Insurance (Including Dependent Life) 401K with Generous Company Match 18 Days PTO Accrued Annually Significant Hotel Discounts Worldwide Opportunity to Work with a Nationwide Hospitality Infrastructure

What You'll Be Doing: Monitor and maintain the performance and stability of enterprise-level infrastructure including systems, servers, and network connectivity. Respond to & resolve system& network alerts & incidents in real-time-overnight coverage critical. Troubleshoot OS-level issues on Windows or Linux servers -including services down, system reboots, and general performance problems. Perform light Linux or Windows server patching , resolve disk space issues, and manage event/ticket workflows. Address and troubleshoot basic network connectivity issues (IP conflicts, latency, server-switch issues, DNS resolution). Utilize tools for event handling, status checks, and root-cause analysis. Ensure identity-level security administration , including access setup and basic permissions management. Collaborate with Level 1 and Senior Engineers to resolve incidents and escalate as needed. Contribute to and follow SOPs (Standard Operating Procedures), and participate in continuous learning.

Day in the Life (Estimated Breakdown): 75% Event handling & ticket remediation across infrastructure (e.g., disk space alerts, service failures). 15% SOP development, documentation, and training. 10% Administrative and coordination tasks. Support spans both corporate and property-level infrastructure across the enterprise.

What You'll Bring: 5 7 years of IT operations experience in a Command Center/NOC or similar environment. Hands-on knowledge with either Windows or Linux server administration (troubleshooting, patching, service support). Experience with basic networking (IP addressing, connectivity, pings, trace routes). Generalist mindset with broad tech exposure across systems and infrastructure monitoring. Basic understanding of identity management , patches, and system access control. Familiarity with system monitoring tools and enterprise ticketing systems. Comfortable working an overnight shift and available for occasional off-hours support during critical incidents. Must be at least 21 years of age and able to obtain/maintain certifications as required by law or policy.

Bonus Points For: Strong experience in Linux or Windows (ideally at least one candidate strong in Linux). Certifications such as CCNA , CompTIA Network+ , or Microsoft Certified: Azure Fundamentals . Exposure to monitoring platforms like ITRS/Geneos . Familiarity with Azure , storage systems (light exposure), and scripting for automation.

Apply Today! CP #8473