WHO WE ARE At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com.. WHAT YOU GET TO DO This position supports key IT and operational systems, focusing on Computerized Maintenance Management System (CMMS) deployment, SAP integration, user support, and technical training. This role manages system access, performs routine maintenance, supports mobile and web tools, and handles data exports and reporting. It also collaborates with R&D on cloud infrastructure and analytics.The ideal candidate has a strong technical background, experience with CMMS and SAP systems, basic Linux and networking skills, and the ability to train users and troubleshoot issues across platforms. A proactive, detail-oriented approach and the ability to manage multiple tasks in a fast-paced environment are essential. Essential Functions and Responsibilities : To perform this job successfully, the individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Digital Services Support: Set up user accounts, configure access, and provide orientation on digital tools. Deploy and customize CMMS instances and modules to align with operational needs. Deliver training on KiSoft CMMS and related tools; create supporting documentation. Perform routine maintenance tasks such as cluster restarts and software updates. Provide ongoing support for access, configuration, and troubleshooting issues. Manage GRBS workflows and JIRA tickets to support agile development and issue resolution. Handle data cleaning, transformation, and export tasks for reporting and analysis. Maintain accurate CMMS records for spare parts consignment inventory.

APK Integration Support SAP consignment stock processes, ensuring accurate tracking and system alignment.

Customer Support Configure and troubleshoot tablets for operational use. Implement configuration changes and provide day-to-day system support. Assist with data exports and GRBS-related tasks.

Development Support Provide database access and export support without requiring domain expertise. Manage source code access and interface configurations. Support data manipulation and application/database troubleshooting.

R&D Collaboration Create system instances and manage clusters for testing and development. Provide cloud infrastructure and network support. Analyze system interfaces using KiSoft Analytics.

KNAPP Training Responsibilities Train users on KiSoft CMMS features, setup, and workflows. Educate on RBS processes, KPIs, and reporting tools. Deliver technical training on tool integrations (e.g., SAP, KiSoft Analytics). Teach users to identify and resolve CMMS issues. Support training on the KNAPP CLOUD platform. WHAT YOU HAVE Bachelor’s degree in Information Technology, Computer Science, Engineering, a related field, or equivalent combination of education and experience. Technical education or development background (e.g., HTL or equivalent) preferred. Relevant certifications (e.g., ITIL, SAP, Azure, AWS, or CompTIA) are a plus. 2-4 years of experience in IT support, systems administration, or digital operations. Hands-on experience with CMMS platforms (preferably KiSoft CMMS), including deployment, configuration, and user support. Experience supporting SAP consignment stock processes and related integrations. Proven ability to deliver technical training and create user documentation. Familiarity with DevOps tools and workflows (e.g., JIRA, Git) and agile development environments. Experience with data handling, including exports, transformation, and reporting. Exposure to cloud infrastructure and network support (e.g., Azure, AWS). Proficiency with CMMS software applications and mobile/web-based tools. Basic Linux knowledge (e.g., navigating directories, checking logs and processes). Scripting/shell language proficiency for automation and support tasks. Basic networking skills (e.g., ping, traceroute, connectivity troubleshooting). Experience configuring and supporting mobile devices (e.g., tablets). Familiarity with database access, data manipulation, and interface configuration. Understanding of system maintenance tasks such as cluster restarts and software updates. Knowledge of cloud environments and cybernetics clusters a plus Basic Kubernetes (K8s) understanding and cloud management skills a plus Familiarity with AWX or similar automation/orchestration tools a plus Basic programming skills (e.g., Python, JavaScript) are a plus. Strong communication and interpersonal skills for cross-functional collaboration and user training. Strong command of English language; German is a plus Analytical mindset with attention to detail and problem-solving capabilities. Ability to work independently and manage multiple priorities in a dynamic environment. Working Conditions and Environment : Authorization to work in the U.S. Travel required up to 60% Passport or ability to obtain passport. Professional office etiquette is required at all times. Ability to travel by air both domestically (US) and internationally (primarily to Austria and other parts of Europe as well as Canada) This position follows a standard Monday–Friday schedule; however, hours may vary based on business needs. Occasional evening, weekend, or on-call support may be required to ensure operational continuity and timely issue resolution. Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 50 pounds. WHAT YOU WILL GET A beautiful new, state-of-the-art, office complex in Kennesaw, GA Industry competitive compensation Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more! 401k with a very generous employer match and no vesting! Paid Vacation & Holidays Profit Sharing Paid Parental Leave Subsidized Daycare Tuition Reimbursement Pet Insurance

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”