Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Image Guided Surgery (IGS) efficiency and usage Analyze and resolve regional system issues through detailed analysis and utilization of critical thinking via technical training & documentation Act as regional escalation point and escalate issues in a timely manner Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services Utilize expertise and customer’s feedback to provide plans to improve the quality improvement process Act as primary customer liaison, maintaining and managing site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc. Collaborate and strategize with the Account Managers in your region, evaluating customer situations, open sales projects, and identifying and referring sales leads Leverage technical expertise to distribute knowledge throughout the team Manage knowledge transfer of new developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis Promote Brainlab Support best practices and identify & rectify knowledge gaps within the team Promote IGS products and services to surgeons at trade shows, including the development of reference sites Report and document complaints per Complaint Handling Standard Operating Procedure (SOP) Salary Range 70-85k Notwithstanding the foregoing, nothing in this job description alters your at-will employment status. Additional duties may be assigned in the discretion of Brainlab. Qualifications: Qualifications B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing or equivalent experience. 1-3 years minimum of experience in a technical support role for a healthcare company or provider preferred 1-2 years minimum customer service experience preferred Knowledge of surgical procedures, anatomy and medical terminology preferred Proficient in the use of PC software applications including Microsoft Office Self-motivated, detail oriented and a proven history of ability to make independent decisions Additional Information In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more. Visit us at: www.brainlab.com Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite presence at Brainlab customer sites in compliance with Presidential Executive Orders. Legally allowed exemptions may apply. Brainlab participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to us.hr@brainlab.com . Compensation: $70,000-$70,000 per year

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