Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15, employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Being a ‘constant customer advocate’ and providing advance level post-sales support to Keysight customers located primarily in North America Assists customers debug their networking equipment, such as Firewalls, IPS/IDS, ADCs, DPI devices, routers and switches both on hardware and virtual platforms. Assists customers with operations, programming and configuration of Keysight hardware and software (including hardware and software upgrades, product installations and licensing issues) Coordinate across multiple fast-paced departments, including Sales, R&D and Quality Assurance to configure, debug and/or deploy Ixia/Keysight’s proprietary application and resiliency test equipment and solutions Comfortable working in live customer networks, including analyzing TCP/IP and higher OSI layers, security protocol exchanges, packet errors, packet related problems and complex live-network performance and resiliency configurations with next generation security devices (Firewalls, IDS, IPS, etc). Triaging customer reported product failures and taking actions to resolve issues by investigating, analyzing and testing customer issues both live or in a lab environment with Ixia/Keysight hardware and software. Execute System/Sanity Tests on R&D builds to discover bugs a in new features prior to release deployment. Proactively eliciting feedback from Keysight customer base regarding product functionality and quality and communicating with Product Management and Development teams for integration in the form of actionable deliverables. Write detailed technical white papers and knowledge-based articles. Remaining steps ahead of cutting edge networking and security technologies and new Ixia/Keysight product offerings. Always striving to achieve customer satisfaction and Support metric goals Qualifications BS in Computer/Electrical Engineering or equivalent with focus on Internet/Networking/Security domain; industry recognized certifications are desirable. TCP/IP networking background a requirement. Minimum 3+ years’ experience with OSI Layers 4-7 protocols and technologies ranging from Application traffic analysis, routing and load balancing. Experience on configuration of firewalls, routers, switches, etc. DPI/IPS/IDS/ADC equipment knowledge a plus Experience in SSL/TLS, Security and Threat paradigms and landscape (DDoS, DoS, Attacks, Malware, Evasions, Botnets, etc.) is a plus. Excellent English communication skills (written and verbal) and ability to work collaboratively Some travel as needed for training and business meetings Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***