Description

: Responsibilities:

• Provide system installation support including; packaging breakout and installation of equipment; create installation drawings/instructions, cable management (to include fiber, coaxial, and twisted pair); initial OS and application software installation; generate as-built documents; initial system configuration and equipment checkout for proper operation including system implementation and troubleshooting support as it relates to the Keysight GSM, UMTS, and LTE network monitoring system elements. • Provide ongoing support of installed base of systems; remote and on-site troubleshooting, software and hardware updates; including 24/7 remote telephone support as needed • Provide solution design recommendations. Ensure software packages and as-built documents are current. • Duties also include: network planning, lab testing, lab support and troubleshooting and system administration support as related to Keysight systems deployed in the field or in customer lab facilities. • Planning and coordinating large and small scale network projects within a multi-vendor infrastructure environment in voice and data telecommunication networks. • Provide multi-level on-site customer training as it pertains to survey, planning, and installing system functionality and system operation. • Provide labor reporting, inventory management, indirectly manage other system engineers assigned to the program • As availability permits, support sales personnel in pre-sales activities for new business opportunities.

Job Qualifications:

• Must have active security clearance • 8+ years relevant experience required • Experience with hands-on rack and stack, installation, commissioning, and maintenance of telco grade servers and systems • Experience creating install guides and as-built documentation • Linux system and network administration experience • Experience with firewall and vpn configuration • Experience with scripting languages and programming a plus; python, perl, shell, vi • Strong knowledge of networking protocols such as TCP/IP, NAT, routing, and switching • Working knowledge of GSM, UMTS, and LTE mobile network architectures and protocols • Networking and security certifications a plus • Strong customer service and interpersonal skills; excellent written and verbal communication skills • Program management experience a plus • Bachelor's degree or equivalent education and experience • Position will be located in Columbia, Maryland. =======================================