About Us AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future. AGE Solutions is looking for a Voice Engineer in Kaneohe, Hawaii to join our team. This position is for an on-site professional responsible for providing technical assistance, troubleshooting, and maintenance of IT systems within a specific location or organization. This role ensures smooth day-to-day operations by addressing technical issues promptly, supporting end-users, and optimizing system performance. The ideal candidate is a proactive problem-solver with strong technical expertise and excellent customer service skills. The individual must reside in Hawaii. Responsibilities Include Call Manager: Configure, monitor, and maintain Cisco Unity Call Manager (CUCM) for voice communication systems. Troubleshoot and resolve issues related to VoIP systems, call routing, voicemail, and user accounts. Implement and manage features like auto-attendants, call queues, and system integrations. Provide user training and documentation on communication systems. Technical Support: Provide first-line support for hardware, software, and network-related issues. Respond to and resolve tickets in a timely manner via phone, email, or in-person assistance. Troubleshoot system errors and implement appropriate solutions to minimize downtime. System Maintenance: Monitor and maintain IT systems, including servers, workstations, and network equipment. Perform regular system updates, patches, and backups to ensure system integrity. Ensure compliance with organizational IT policies and security protocols. User Assistance: Assist staff in understanding and using technology effectively. Conduct training sessions and create user-friendly documentation for common processes. Maintain excellent communication with users to manage expectations and provide updates on issue resolution. Hardware and Software Management: Install, configure, and maintain hardware and software systems. Manage inventory of IT assets and ensure timely procurement and replacement of equipment. Collaborate with vendors for repairs or upgrades as needed. Incident Reporting and Documentation: Maintain detailed logs of issues, solutions, and system changes. Provide regular reports on system performance and support activities. Participate in audits and ensure compliance with regulatory requirements. Change Management: Act as a key participant in planning and implementing IT changes, ensuring minimal disruption to business operations. Evaluate the impact of changes to systems, processes, and user workflows. Create and execute change management plans, including communication strategies, training sessions, and performance metrics. Collaborate with stakeholders to gather input and ensure smooth adoption of new technologies or processes. Maintain documentation of changes, including risk assessments, testing outcomes, and post-implementation reviews. Network Administration: Monitor network performance and troubleshoot connectivity issues. Ensure network security by understanding firewalls, VPNs, and other security measures. Assist with setting up and managing wired and wireless network infrastructure. Requirements: Experience with Cisco Unity Call Manager (CUCM), including configuration and troubleshooting. In depth understanding of analog and Plain Old Telephone Systems (POTS). Proficiency in operating systems (e.g., Windows, macOS, Linux). Knowledge of networking protocols and hardware. Familiarity with common software applications, troubleshooting tools, and IT frameworks. Familiarity with change management tools and IT frameworks. Strong communication, organizational, and interpersonal skills; ability to work independently and collaboratively. Additional Requirements:

• On-site role requiring physical presence at the designated location. • May involve lifting or moving IT equipment. • Occasional after-hours or weekend work to address critical issues or system updates. Compensation: $110,000-$120,000

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally. 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it. Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact. 401(k) with Match: We match 3% of your contributions with immediate vesting. Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents. Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs. Parental Leave: 15 days of fully paid leave for new parents, because family matters. Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving. Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right. Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create. At AGE, you'll do work that matters, supported by a company that delivers for its people.