Zachary Piper Solutions is currently seeking a Unified Communications (UC) Engineer to support the Defense Intelligence Agency, on-site in multiple locations . The UC Engineer will be responsible for leading the design, deployment, and maintenance of secure voice and video communications systems across multiple classified environments.

Clearance Level: Active TS with SCI eligibility

Available Locations: Washington, DC Norfolk, VA Charlottesville, VA Doral, FL Memphis, TN Honolulu, HI Responsibilities for the UC Engineer include: Lead UC implementation, installation, and technical refresh projects across classified environments Design, deploy, and maintain UC solutions including VoIP, SIP, and cloud-based platforms Perform system upgrades and apply IAVA patches to Cisco Unified Communications Manager (CUCM) and IOS Troubleshoot system failures, accessibility issues, and degraded performance Collaborate with vendors, service providers, and internal IT/security teams to ensure seamless UC operations Draft and maintain Standard Operating Procedures (SOPs) and knowledge base articles Monitor UC system performance and manage UC-related tickets through resolution Conduct root cause analysis and implement corrective actions Apply security protocols and ensure compliance with NIST, DoD guidelines, and STIGs Configure and manage UC monitoring systems to ensure service availability Mentor junior staff and provide technical leadership in UC engineering efforts Participate in project management for major upgrades and modernization initiatives Qualifications for the UC Engineer include: IAT Level II certification (e.g., Security+ CE, CCNA Security) CCNA and ITIL v4 Foundations Experience requirements (one of the following): High School/GED + 9 years Associate's degree + 7 years Bachelor's degree + 5 years Master's degree + 3 years

Demonstrated experience with Cisco UC technologies, including CUCM Experience in network administration and UC operations Strong troubleshooting, documentation, and communication skills Must be eligible to work in the United States and obtain and maintain an Active U.S Government Top Secret with SCI eligibility with willingness and ability to obtain a CI Poly. Compensation for the UC Engineer include: Salary Range: $140,000 - $160,000 *depending on experience and location* Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, Sick Leave if required by law, and Holidays

This job is open for applications on 8/04/25. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Unified Communications, Cisco CUCM, VoIP, SIP, IAVA patching, IOS upgrades, TS/SCI, CI polygraph, UC monitoring, SOPs, ticket resolution, modernization, IAT II, federal contracts, network engineering, UC implementation, NIST, STIGs

#LI-FR1

#LI-ONSITE