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The UiPath Developer/Support Engineer will be responsible for maintaining, enhancing, and providing L2 support for a fleet of 400–500 UiPath bots deployed across enterprise applications. This individual contributor role is focused on ensuring operational stability, resolving issues promptly, and delivering improvements that enhance automation resiliency.

Key Responsibilities:

Respond to Level 2 support requests and resolve production incidents within SLA.

Analyze logs and diagnose failures in UiPath workflows and orchestrations.

Apply fixes and enhancements to existing automation solutions.

Collaborate with developers and process owners to resolve defects and apply updates.

Automate recurring diagnostics or triage tasks to improve support efficiency.

Document all activities in ticketing systems and knowledge repositories.

Participate in root cause analysis and contribute to continuous improvement initiatives.

Explore opportunities for AI/ML integration to automate error prediction or support tasks.

Must-Have Qualifications:

2–4 years of professional experience with UiPath (development or support).

Strong debugging and problem-solving skills using UiPath Studio and Orchestrator.

Ability to work independently under pressure and meet SLAs.

Excellent written and verbal communication.

Familiarity with log analysis, exception handling, and process documentation.

Preferred Qualifications:

Experience supporting bots in an enterprise or regulated environment.

Exposure to AI/ML tools for IT operations or automation.

Knowledge of enterprise ticketing systems such as ServiceNow or Jira.

Understanding of version control systems (e.g., Git) and deployment pipelines.