Help Desk Support Engineer

Are you the right candidate for this opportunity Make sure to read the full description below.

Due to expansion we are currently seeking a Tier 2 Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote and onsite technical support. You must have strong customer service skills, proficiency with Microsoft Office, experience working with a Help Desk ticketing system and a life-long learning mentality. Candidate must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers. This position is office based with remote flexibility 2 days per week after 90 days and successful metrics. Work hours- M-F 8am-5pm but flexibility to work non-standard hours and rotating on call schedule as needed is required. This position pays $25-$30 per hour based on credentials and experience and may be negotiable based on experience.

Essential Responsibilities:

Provide a wide range of technical support to a large client base

Resolve support requests professionally and efficiently

Work with our internal engineering team on escalated issues

Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outages

Create and maintain knowledge base documentation

Install, test and configure new computers, servers, software, printers and network equipment

Complete proactive and reactive maintenance of servers and workstations remotely.

Contribute to a highly-productive team environmen

Requirements

Knowledge/Skills Required:

PC and Mac support

Active Directory management

Proficient in Microsoft Office, Exchange and Office 365

Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.)

Windows Server 2008 and 2012 support

Basic computer security concepts

Knowledge base management

Must be willing to submit to an MVR report. Must have availability to take a company vehicle home each evening.

Education/Experience Required:

Minimum of High School diploma, Associate’s or Bachelor’s degree in Computer Science preferred

Minimum of 2 years’ experience working in a technical support role, 3-5 years’ experience preferred

A+ , Net +, Sec + certification preferred