Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Technical Writer – Process Engineer - Data Center Operational Readiness to join our team and drive our relationships with hyperscale clients to new heights.

Hours: 8am-5pm (onsite) Monday - Friday

Salary: $125k/yr + annual bonus

Technical Writer – Process Engineer - Data Center Operational Readiness

We are looking for an experienced Technical Writer – Process Engineer – with a strong background in data center operations, engineering and maintenance, for a next-generation, High-Performance Compute Center (HPCC) in the Greenville/Spartanburg region of South Carolina.

As the Technical Writer – Process Engineer, you will be responsible for developing, organizing, and maintaining a comprehensive library of operational documentation, including Standard Operating Procedures (SOPs), Method of Procedures MOPs), Emergency Operations Procedures EOPs), Emergency Response Plans, Incident Management Protocols, Program Standards and best-practices. This role requires technical acumen and exceptional writing skills, with the ability to translate complex operational and engineering processes into clear, structured documentation.

Key Responsibilities - What You’ll Own:

Author and Engineer Documentation

• Develop and maintain accurate, detailed SOPs, MOPs, and EOPs for critical facility operations (electrical, mechanical, controls, Power Generation Systems and fire and life safety systems.
• Collaborate with site engineering, operations, and OEMs to document complex procedures and system workflows.
• Engineer step-by-step procedures using appropriate risk analysis and operational logic.
• Document maintenance and emergency procedures for direct liquid cooling (DLC), coolant distribution units (CDUs), rear door heat exchangers (RDHXs), and technical/process water systems.
• Create and maintain water chemistry and contamination response documentation, including flushing protocols and isolation procedures.

Power Resiliency and Energy Systems

Commissioning and Operational Readiness Support

• Support facility transition from construction to operations by producing pre-commissioning, commissioning, and integrated systems test (IST) documentation.
• Engineer procedures for first-day-of-operations (FDOP) readiness, equipment acceptance, and initial operating procedures (IOPs).

Work Rules and Maintenance Governance

• Develop site-specific work rules governing LOTO, energized work, confined space, hot work, and other high-risk activities in accordance with EH&S policies.
• Define documentation standards for preventative maintenance (PM), Corrective Maintenance (CM), and Emergency Maintenance (EM) workstreams.

Framework and Reference Library Management

• Build and maintain a centralized reference library framework for operational documentation
• Organize documents using metadata, version control, and indexing standards suitable for high-availability environments.
• Establish taxonomy and folder hierarchies for easy search, retrieval, and governance.

Training and Operational Readiness Integration

• Translate procedures into training content to support operator Qual Card, simulation, and tabletop drills.
• Create job performance aids, quick-reference guides, and visual workflows for field use.

Continuous Improvement and Auditing

• Participation in operational audits, mock drills, and inspections to identify documentation gaps and procedural improvement opportunities.
• Track regulatory changes and industry best practices to keep procedural documentation current and compliant.

Emergency and Compliance Programs

• Draft and maintain comprehensive emergency response plans and incident management protocols.
• Support the development of site-specific and corporate-level data center work rules and policies
• Ensure alignment with TIA-942, NFPA, ASHRAE, OSHA, and ISO standards

Process Engineering and Continuous Improvement

• Review, revise, and optimize operational workflows for efficiency, safety, and risk mitigation
• Participate in Root Cause Analysis and incident review to update procedures post-incident.
• Support internal audits, commissioning efforts, and change management activities by documents and updating procedural workflows.

Stakeholder Collaboration

• Interface with Facilities, Security, EH&S, and IT operations teams to capture cross-functional procedures.
• Facilitate reviews and approvals of operational documentation by SMEs, stakeholders, and leadership.

Qualifications:

• 5 – 10 years of experience in data center operations, maintenance, or engineering roles (mechanical, electrical, or controls focus).
• Demonstrated expertise writing SOPs, MOPs, and EOPs in mission-critical environments.
• Strong familiarity with mission-critical systems including generators, UPS, switchgear, CRAC/CRAH, BMS/EPMS/SCADA, and clean agent fire systems.
• Working knowledge of regulatory and industry frameworks (TIA-942, NFPA 70/75, ASHRAE TC 9.9, and OSHA.
• Expert level Proficiency with document control systems and Microsoft Office Suite Products
• Excellent technical writing and verbal communication skills.

Preferred Requirements:

• Bachelor’s degree in engineering, Technical Writing, or related discipline.
• Prior experience developing emergency plans and incident management programs in a hyperscale or enterprise data center environment
• Experience with structured content tools (DITA, XML, Adobe FrameMaker, etc.)
• Familiarity with commissioning processes, O&M turnover, and facility startup
• documentation.

Core Competencies

• Attention to detail and technical accuracy
• Ability to synthesize inputs from multiple disciplines into coherent procedures.
• Risk-based thinking and safety-first documentation mindset.
• Process orientation and lifecycle thinking
• Cross-functional communication and stakeholder engagement

Work Environment

• Role will be based at a mission-critical high performance compute center
• Role is on-site and based in Spartanburg, South Carolina
• Skilled in incident response, RCA, and emergency operating procedures (EOPs) in high-availability environments. 
• Proficiency in maintenance management systems - advanced CMMS, Digital Twin Simulation, Benchmarking, Asset Management, work order platforms, and reporting tools such as Smartsheet, FM Systems, Maximo and MCIM.
• Excellent communication skills with ability to interface across executive leadership, engineering teams, IT stakeholders, and third-party vendors.
• Degree in Engineering, Facilities Management, Business Administration, or related field.
• PMP, PE, CFM, Uptime Accredited Tier Designer, Certified TIA-942 Design Consultant, or equivalent professional certifications.
• Direct experience managing hyperscale, HPC, AI-enabled, or Tier IV data center environments. 
• Demonstrated success leading brownfield redevelopment, facility retrofits, or complex infrastructure transitions. 
• Knowledge of or experience with liquid cooling technologies, CDUs, or emerging AI/data center cooling systems. 
• Familiarity with LEAN, Six Sigma, or other continuous improvement methodologies. 
• Strong command of ITIL, ISO 27001, SOC 2, NIST, or TIA-942 compliance frameworks 
• Experience establishing and managing enterprise-level CMMS systems, work order workflows, and performance reporting dashboards.
• Prior responsibility for multi-site or global facility portfolios and associated team structures.
• Proven record of accomplishment in mentoring technical leaders, building operational training programs, and fostering high-performance team culture.
• Verifiable, proven, Experience supporting construction-to-operations (C2O) transitions, IST, and final commissioning deliverables.

Location: Greenville / Spartanburg Region of South Carolina Required / On-Site

Travel Expectations: Less than 10% domestic, on-demand travel with overnight stay, may be necessary and expected in this role.

If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today!

Salute is an equal opportunity employer committed to celebrating diversity, creating an inclusive environment for all employees, and providing equal employment opportunities to all applicants; if you require a reasonable accommodation to participate in the job application or interview process, perform essential job functions, or receive other benefits and privileges of employment, please contact our Human Resources department at hr@saluteinc.com for more information.