Are you a solutions-driven professional with a passion for technology and automation? Were seeking a Technical Support Engineer to join a fast-growing, innovation-focused team in Naperville. This is a full-time, direct hire opportunity with a competitive salary and room for growth. Key Responsibilities: Lead technical support strategy, owning solution architecture and customer engagement in the industrial automation space Translate customer needs into scalable, cost-effective solutions Act as a key technical liaison, building trust and credibility with strategic clients Deliver on-site demos, technical workshops, and proof-of-concepts (POCs) Collaborate closely with internal sales, product, and engineering teams to drive customer satisfaction Build and mentor a small technical team, providing coaching, onboarding, and performance development Maintain consistency and quality across technical solution delivery processes Qualifications: 3+ years of technical experience in automation, robotics, machine vision, or a related field Strong problem-solving and solution-design skills Excellent communication and presentation skills Comfortable working cross-functionally with technical and non-technical teams Experience with industrial systems, controls, or integration is a plus Leadership or mentoring experience preferred Why Youll Love This Opportunity: Work with innovative technology in a high-growth industry Join a mission-driven team that values collaboration and impact Opportunity to influence product development through real-world feedback Be part of a company that supports professional growth and development