Piper Companies is seeking a Technical Support Engineer II to join a growing leader in cybersecurity and data analytics, for a hybrid permanent position in Morrisville, NC . The Technical Support Engineer II will serve as a key technical resource, providing advanced support and resolution for security-related issues while collaborating cross-functionally, guiding customers, and strengthening team knowledge and infrastructure.

Responsibilities of the Technical Support Engineer II include: Provide advanced technical support and incident resolution for complex issues related to data security, permissions, and access management Investigate and analyze logs, system events, and user behavior to identify root causes and recommend long-term solutions Collaborate with internal engineering, product, and support teams to escalate critical issues and influence improvements Guide customers through configuration, deployment, and best practices for maintaining secure environments Contribute to technical documentation, knowledge sharing, and mentoring of junior support staff to elevate team capabilities Qualifications for the Technical Support Engineer II include: 2+ years of hands-on experience providing technical troubleshooting and customer support Strong knowledge of Microsoft Active Directory at the systems level Proficiency with Windows Server, Microsoft 365, Outlook, and related technologies Demonstrated experience with permissioning, diagnostics, and SQL query troubleshooting Exposure to cloud platforms such as AWS, GCP, or Azure Bachelor's degree in Computer Science, Information Technology, or a related field Compensation for the Technical Support Engineer II: Salary Range: $80,000-$85,000/year Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K

This job opens for applications on 7/29. Applications for this job will be accepted for at least 30 days from the posting date.

#LIMB1-HYBRID