Technical Support Engineer Automation (Hybrid Santa Clara, CA)

We are looking for a Technical Support Engineer for a large, global B2B high-tech company. This role will be responsible for managing and resolving the most challenging issues for the Client's platform. You will be the first point of escalation within the technical support department, as well as providing regular communication updates to customers on the progress of their requests/cases.

This is a 12-month contract (Extension possible). 40 hours per week role, 2-3 days onsite at the client's office in Santa Clara, CA.

This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.

Must be a US citizen or a Green Card holder.

Responsibilities: Responsible for managing and resolving the most challenging issues for the Client's platform. Being the first point of escalation within the technical support department, as well as providing regular communication updates to customers on the progress of their requests/cases. Able to quickly gain an understanding of the ServiceNow platform. Maintain a high level of customer interaction, demonstrating both technical competence and the interpersonal skills necessary to build trust and rapport.

Requirements: Experience writing and debugging JavaScript Code Working knowledge of object-oriented programming (Java and JavaScript). Understanding of SQL and database concepts Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON) Understanding of remote administration via SSH, SNMP, WMI, PowerShell Understanding of Networking concepts, including TCP/IP, HTTP, concepts of firewall, load balancer, and ports Familiarity with VMware, AWS, Azure, and Event Management Systems. Excellent troubleshooting skills

Please submit your resume to our network at https://www.stage4solutions.com/careers/ (apply to the Technical Support Engineer Automation (Hybrid Santa Clara, CA) role).

Please feel free to forward this job post to others you think may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic

Compensation: $40/hr - $46.33/hr

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