Position Overview: The Systems Engineer supports all staff and live events by providing Tier 2 and 3 Technical assistance across hardware, software, networking, server, and broadcast environments. The engineer manages enterprise systems such as Active Directory, Azure/Entra ID, Exchange, and SharePoint, oversees endpoints via Intune and JAMF, and handles patch deployment. Key responsibilities include account administration, live event support, complex network troubleshooting, server support, documentation, and collaboration with Tier 1 and 2 staff.

RESPONSIBILITIES: Provide Tier 2/3 Level Technical Support for all end-users focusing on advanced troubleshooting of hardware, software, network, broadcast, and A/V systems. dminister and troubleshoot Active Directory, Azure/Entra ID, Exchange, SharePoint, and Print Server systems with regards to account management and policies. Support and manage endpoints using Microsoft Intune, Auto Pilot, and JAMF Pro. ssist with deploying and installing software patches, service packs, bug fixes across end-user machines, servers, and virtual machines via Tanium Deployment Tool. Manage and troubleshoot issues relating to Windows Servers, Printer Management, and Financial Systems. Perform advanced Network troubleshooting with regards to switches, wireless access points, and port configurations. Provide technical support during live events at bank Arena. Document and track all work in ticketing management system Collaborate with Tier 1 and Tier 2 personnel to resolve application issues and provide recommended solutions. Create and share Standard Operation Procedures and Knowledge Base Articles. Other duties as assigned.

MINIMUM QUALIFICATIONS: Bachelor's degree in Computer Science or related IT field. 5+ years experience as a Desktop Support Engineer, Technical Support Engineer, or similar role. Microsoft: Azure Certified Associate, 365 Certified Associate Workable knowledge and configuration of Microsoft Azure / Active Directory, Windows Server, Office 365, Exchange, SharePoint, Intune, JAMF. Knowledge of computer software, desktop and mobile operating systems, hardware, and networking. Hands-on experience with Windows and macOS environments. Solid grasp of office automation products and computer peripherals including printers and scanners. Superb interpersonal, written, and verbal communication skills. Strong problem solving and critical thinking skills. ble to work effectively both independently and in a team. bility to resolve issues remotely and provide clear instructions. bility to balance and prioritize work with competing target dates. Flexibility to work evenings, weekends, and holidays as needed.