Support Engineer

New Yesterday

What you'll do Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests.
Enrich our client Knowledge Base with relevant technical information.
Create and lead support improvement processes across the company.
Provide product feedback and insights to the business and R&D teams.
Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.
Being a technical advocate for select VIP customers, working closely with the customer success and business teams. What you have 2+ years or experience in Support Engineering roles or related field
Passion for solving customer issues in a fast-paced environment
Experience in SQL querying and managing data
Structured and process-oriented
Ability to learn new technologies quickly
Knowledge of any programming languages
Technical aptitude for learning Mobile Marketing Ecosystem and AppsFlyer Product
Excellent written and verbal communication skills
Multitasking, dependable, motivated, self-starter, with the ability to work independently
Passion for delivering outstanding customer experience
Ability to collaborate cross-functionally on a global scale Bonus Points Web / mobile marketing and digital advertising experience
Background in web/ SDK/ Mobile development or QA
Ability to integrate, test, and troubleshoot mobile SDKs
Comfortable with Xcode, Android Studio, and associated mobile troubleshooting tools
Understand REST APIs For our SF-based candidates, the expected On Target Earnings (OTE) are between $95, and $, (including bonus or commission). The offer varies on many factors including market location, job-related knowledge, skills, experience, interview results, references, etc.
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Location:
San Francisco

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