Job Title: Support Engineer

Location: Troy, MI | Onsite | Direct Hire

About the Role

Reliance One is seeking a Support Engineer USA to join our clients growing industrial automation team in Troy, Michigan. This is a direct hire opportunity with a competitive salary, excellent benefits, and a chance to play a key role in establishing a new branch for a well-established global company. As a Support Engineer, youll work within the industrial automation, battery assembly, and battery & component testing fieldshelping drive innovation and excellence in a fast-paced, high-growth environment.

This role offers the opportunity for travel and training in South Africa, along with significant professional and personal growth potential.

Duties & Responsibilities

Commissioning & After-Sales Support

• Remote application engineering (PLC, HMI, and Robot Software Development).
• On-site commissioning of facilities in the USA when projects dont justify sending someone from South Africa.
• After-sales technical support, with a primary focus on industrial application engineering, but also electrical or mechanical troubleshooting as needed.

Field Service Engineer

• On-site commissioning and support of End-of-Line Testing systems.

Project Management & Installation

• Act as the supporting point of contact between the South African project team and USA-based activities.
• Conduct site surveys, collect project information, champion customer design reviews, and provide project status updates.
• Supervise and manage installation teams and subcontractors during facility installation and commissioning.
• Develop the USA supplier base for competence, strategic fit, delivery, and quality.

Training

• Train junior application engineers in the USA to expand skills in line with installation needs.

All activities will be supported by management and engineering teams in the USA and South Africa.

Qualifications & Requirements

Education & Experience

• B.Eng Mechatronics, B.Sc Electrical Engineering, or related qualification.
• 35 years experience in Application Engineering (PLC, HMI, and Robot Programming).
• Experience in systems integration (PLC, HMI, Robotics, Motion Control, industrial networking, LV power distribution).
• Industrial automation experience in the automotive manufacturing sector.
• Practical, hands-on technical expertise.

Soft Skills

• Willingness and ability to travel (moderate travel required).
• Entrepreneurial, dynamic, motivated, and driven with initiative and creativity.
• Strong communication skills and ability to work independently.

Preferred but Not Required

• Sales & Marketing experience.
• Project Management experience.
• International/multi-cultural exposure.

Reporting Structure

• Reports directly to senior management.

Compensation & Benefits

• Competitive base salary.
• Annual bonus based on individual and company performance.
• 401k retirement plan with 3% employer contribution.
• Medical, vision, and dental insurance.
• Short-term and long-term life insurance.
• 18 paid vacation days.
• 11 paid holidays.
• Potential bursary for a Post-Graduate Degree (M.Eng or MBA).

Equal Employment Opportunity Commission (EEOC) Statement

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.