Akvelon Inc. Position: Applications Dev & Test - Software Design Engineer 3

About us:

Akvelon Inc (USA) works in the field of software engineering based on a variety of technologies. Our company is a member of the vendor program, which gives employees the opportunity to work with clients in the United States and other countries ( Microsoft, Facebook, Airbnb, Dropbox, Pinterest, and many others). This is a great opportunity to transfer experience and experience with leading engineers of world-renowned companies.

About project:

The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

May install software or perform hardware testing remotely

Enter commands and observe system functioning to verify correct operations and detect errors

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Requirements: Associate's degree in computer related field or equivalent training required

5-7 years experience required

Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

Basic ability to work independently and manage one’s time

Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Fluent in Korean | Full fluency needed

Azure or Virtualization | 3+ years

Windows or Linux | 3+ years We offer: 401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance