Description

Sr. Support Engineer

We are looking for a motivated and passionate Sr. Support Engineer to help provide a great technical experience for all of our employees. Your day-to-day will include troubleshooting hardware and software issues related to local machines, network connectivity, SaaS app access, virtual machines, email, Slack, and more. You will perform the technical onboarding for new employees and have a large contribution to team project work, including but not limited to updating and maintaining corporate builds for Windows workstations, creating software packages for both Windows and macOS deployments, and testing and deploying new hardware or software applications to solve for challenges around the org.

What we are looking for:

We are looking for technical individuals who are motivated, self-starters, and always eager to help while providing excellent customer service to our employees. You'll need to be a team player with great attention to detail and communication skills as we work together to solve daily challenges.

What You'll Do:

Technical onboarding and ongoing support of users in multiple offices and countries

Hardware deployment, software installation and maintenance of user machines

Asset tracking and inventory management

Communicate highly technical information to both technical and non-technical personnel

Deploy and decommission user workstation VM's

Google Workspace end user support

Okta user admin support

Update and maintain computer management policies in Jamf / Ivanti / Workspace One

Work with key broader BT team members and end users to identify and implement new processes and technologies

Educate team members and org users on new processes and technologies

Work with Audit and Compliance teams to review user access on a bi-weekly basis

Heavily participate in team initiatives/projects

What You'll Need:

High School Diploma

Up to 4 years of experience in end user IT

Good documentation and communication skills via Email, Jira, and Slack

Attention to detail and ability to follow documented processes

Ability to lift up to 50lbs as necessary

OS Experience: MacOS, Windows 10 & 11, iOS, Android

Software Skills: Okta, Google Workspace, Zoom, Slack

Things that will help:

Experience with Jira/Confluence

User admin level experience with Okta, Google, Slack

Basic understanding of SaaS

Experience with Jamf, Workspace one, Ivanti Endpoint Manager or like technologies

Training or certifications: Microsoft operating systems, A+ certification, MacOS support training

Experience working projects and mentoring team members

Team focused, customer service mentality with a resourceful nature that can dig to solve problems

Skills

technical support, troubleshooting, jamf, mac, windows, workspace one, okta, slack, google

Top Skills Details

technical support,troubleshooting,jamf,mac,windows,workspaceone,okta,slack,google

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $40.00 - $50.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in West Hollywood,CA.

Application Deadline

This position is anticipated to close on Aug 8, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.