SonataSoftware Overview Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata’s Platformation™ methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver sustained value to customers. A trusted partner of world leaders in the retail, manufacturing, distribution, travel, services and software industries, Sonata’s software portfolio includes the Brick & Click Retail Platform©, Modern Distribution Platform©, Rezopia Digital Travel Platform©, Kartopia E-commerce Platform©, Halosys enterprise development automation Platform©, CTRM Commodity Trading and Risk Management Platform© and KODO - AI Powered Customer Experience (CX) Platform. Sonata’s Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on the Platformation promise. As world leaders in digital technologies including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security, Sonata’s people and systems are nurtured to deliver on our commitment to excellence in business technology solutions Position: ServiceNow Architect Location: Brooklyn, NY(Hybrid(3 Days/Week from Office)) Contract Job Description: Experienced  ServiceNow Developer  with extensive hands-on experience on the ServiceNow platform, including CSM and ITSM modules . This role requires deep technical expertise in designing, developing, testing, and deploying ServiceNow solutions that align with business goals and enhance operational efficiency. Key Responsibilities: Design, develop, and implement ServiceNow solutions across CSM and ITSM modules. Configure and customize Case Management, Tasks, Life Cycle Events, and Activities. Develop and maintain ServiceNow applications using App Engine Studio and UI Builder. Create and manage Service Catalogs, Order Guides, Record Producers, and advanced workflows. Implement and support modules such as Incident, Problem, Change, Knowledge, Release, Request, and Asset Management. Build and maintain intuitive self-service portals and dashboards for CSM. Configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Scheduled Jobs. Integrate and manage CMDB, Discovery, and Mid-Server configurations. Leverage Performance Analytics to monitor and optimize system performance. Collaborate with cross-functional teams to deliver projects on time and within budget. Develop front-end components using HTML, CSS, JavaScript, and server-side applications using JSP, Servlets, and JDBC.

Required Skills & Qualifications: 5+ years of hands-on experience as a ServiceNow Developer. Strong expertise in CSM and ITSM modules. Proficient in UI Builder. Proficient in ServiceNow scripting, UI customization, and application development. Experience with ServiceNow Discovery, CMDB, and Asset Management. Experience with App Engine Studio and Flow Designer. Solid understanding of web technologies (HTML, CSS, JavaScript) and Java-based backend development. Strong analytical, problem-solving, and communication skills.

Preferred Certifications: ServiceNow Certified System Administrator ServiceNow Certified Application Developer

Why join Sonata Software? At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law