Sr. Customer Quality Engineer/ Engineering Manager
New Yesterday
With approximately 1,500 employees operating in more than 20 countries, Spectrum Safety Solutions is a global leader in fire detection and suppression solutions for high-hazard applications across verticals such as critical infrastructure, oil and gas, marine and clean energy. Our global team leverages strong customer relationships across four recognized brands, Det-Tronics, Marioff, Autronica, and Fireye, to deliver differentiated lifecycle solutions and advance growth across key segments. Carved out from Carrier's Fire & Security business in July 2024, Spectrum Safety Solutions is now a privately-held company under the ownership of Sentinel Capital Partners.
Det-Tronics:
We make the world a better place to live! At Spectrum's Det-Tronics, we build and maintain comfortable, accessible, efficient, healthy, safe, secure, and sustainable environments. Det-Tronics is a $180M technologically innovative, projects-based global brand protecting customers in many challenging environments with high end flame and gas detection products and systems. Det-Tronics is a part of Spectrum Safety Solutions and has a global footprint with manufacturing sites in the U.S. and sales presence in all key geographies.
Key Responsibilities:
- Primary responsibility is to lead customer quality issue monitoring and resolution process
- Evaluates incoming complaint information and maintains the record
- Performs follow up activities to obtain additional information. Use and maintain database(s), provide analysis and trending data all on customer complaints
- Identify and document appropriate complaint categories to assure trend accuracy within the complaint database
- Interact with Customer Service, Field Service, Manufacturing, R&D (Design Engineering), and Quality Assurance team, as needed, during complaint processing
- Host Customer Visits/Audits and submit quality assessments
- Monitor, analyze and report of key operational quality metrics such as Warranty PPM and costs (customer quality KPI's)
- Utilize systemic methodology to identify, prioritize customer identified product issues and concerns
- Update customers in a timely manner regarding the status of quality requests
- Train and help guide the operations team in identifying and developing problem solving methodologies to resolve quality issues
- Maintain list of customer related issues and drive for improvements
- Support Continuous Improvement activities throughout the organization
- Understand customer specific requirements and how they translate to the production team.
- Analyze, solve, and control production quality problems on time to meet the customer requirements
Required Qualifications:
- Bachelor's Degree in Electrical or Electronics Engineering degree
- 5+ years of experience in Electrical or Electronics Products Manufacturing Industry as Quality
Preferred Qualifications:
- Master's Degree in Electrical or Electronics Engineering degree
- Ability to read and understand Electrical Schematic Diagrams or Drawings
- Basic Knowledge of Statistical Analysis
- Experience with Non-Conforming Materials Control & Disposition Process
- Corrective Action and Preventive Action (CAPA)
- Understanding of Customer DPPM and Cost of Poor Quality (COPQ) Calculation
- Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
- Strong communication skills; oral, written and presentation
- Strong organization, planning and time management skills to achieve results and continuous improvements
- Strong personal and professional ethical values and integrity
- Holds self-accountable to achieving goals and standards
- Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
- Strong interpersonal collaboration skills to work effectively with all levels of the organization including external customers
- Must be able to perform essential job functions safely and work within established company guidelines
- Minimum travel may be required
Additional Preferences:
- Previous Customer Quality Experience is a plus
- Proficiency in Technical Writing
- Process Audit Knowledge
- Proficiency in Minitab & Power BI
- Certified Lean six sigma Green Belt or Black Belt
- Project Management Skill
- Experience with MRP System (JDE or SAP)
- GD&T Knowledge
- Location:
- Minneapolis