We’re looking for a proactive, technically exceptional Solutions Engineer to join Zerion’s API team and help us scale the future of onchain infrastructure. This is a unique opportunity to work at the intersection of product, engineering, and customer success—supporting developers, improving onboarding, and enhancing the experience of teams building on top of our API. You’ll play a critical role in helping us reduce engineering load by handling Tier 1–2 API support, translating feedback into actionable insights, and making sure devs using our API feel unblocked, empowered, and excited to build.What you will doAct as the first technical point of contact for teams integrating Zerion APIDiagnose edge cases, debug & fix issues, and unblock partners acting as the owner for tier 1–2 engineering challengesWrite well-structured, and efficient code contributing to the development of new services and featuresCollaborate closely with engineers to triage and resolve problems efficientlyMaintain and improve technical documentation, SDKs, and dev onboarding flowsShaping the product by implementing customer-driven features in close collaboration with the product managerMonitor developer success metrics and reduce time-to-valueWho we are looking forStrong desire and skill to resolve customer issues efficiently3+ years of professional experienceSolid engineering fundamentals: Writes clean, well-structured code; Comfortable with complex systems; Experience debugging and resolving issues in production systems; Experience building and shipping featuresSolid understanding of Web3 concepts (wallets, NFTs, DeFi)Hands-on experience with Web3 projects — either personal (pet projects) or commercial useStrong understanding of API architecture, REST conventions, tokens/auth flows, and error handlingBonus PointsGo & Python experienceComfortable speaking the language of on-chain buildersBuilt or supported systems across multiple chains (EVM, L2s, Solana, etc.)Experience with blockchain data analytics platformsAbout YouYou’re an engineer who brings energy and genuine passion to your workYou thrive on helping others succeedYou’re a quick learner who adapts easily to changeYou’re proactive, self-directed, and comfortable working independentlyYou execute tasks efficiently across support, documentation, and project workExcited to work at a fast pace in a remote-first, async teamInterview ProcessInitial Call (30 mins)Hiring Manager Interview (45 mins): Discussion of your professional background, motivation and Web3-specific questions: understanding DeFi, NFTs, wallets, smart contracts.Technical Session (60 mins): Assess hands-on problem solving, communication, and API-specific knowledge.Team Interview (60 mins): Gauge cultural add, mindset, collaboration approach, and long-term compatibility.Founders Call (60 mins)Reference Check #J-18808-Ljbffr