Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

A Carrier Sales Engineer should have in-depth knowledge on the entire RingCentral Ecosystem including other UCaaS solutions, Legacy voice, data networking, and security. Primary responsibilities include general partner enablement and training, conducting remote and onsite product demonstrations, co-selling, prospect network readiness, and solution validation via Proof of Concepts (POC) for sales opportunities. Additional responsibilities include, but are not limited to business development, monitoring and supporting SE collaborative teams, manage customer feature requests and document for product team, lab testing, continued education on the platform and underlying technologies, and support AT&T’s related internal and customer facing events .

Responsibilities The primary objectives include working with end customers and partners to understand and translate their business requirements into solutions that can deliver business benefits. This also includes partner enablement and training, carrying our remote and onsite product demonstrations, and solution validation via Proof of Concepts (POC) for sales opportunities .

Job Duties: Align with key AT&T and Channel Partners to better understand opportunities and support requirements

Provide in-region onsite support for AT&T and Customers

Meet with the AT&T technical teams to serve as the subject matter expert (SME) for the solutions jointly created by RingCentral and AT&T

Partner with Product team stakeholders to develop and prioritize Product roadmap

Cultivate relationships with internal and external aligned Partners and resources

Partner with the team to evaluate new technical solutions to meet or exceed prospect and customer requirements

Keep up to date on relevant competitive solutions, products and services

Support and participate, with other Sales Engineers, in performing advanced technical presentations for customers, and prospects, both remotely and in-person.

Develop and maintain expert understanding of all RingCentral applications and products

Represent AT&T/RingCentral at conferences, industry, and sales events

Actively participate as a SME for RingCentral products and technologies

Responsible for continued education on the platform and underlying technologies

Become that trusted advisor into the Sales and Pre Sales community, providing world class operational and technical support when needed

Provide direct support for the technical fulfillment of RFI’s, RFQ’s and RFP’s in their assigned territory

To succeed in this role you must have experience in: 5+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience

5+ years of experience working in Solution Sales Engineering capacity selling directly to Service Providers

Desired Qualifications: Proven ability to provide technical leadership to the account team and engineers

Ability to teach other members of the team and effectively manage a team of highly skilled Sales Engineers

Must be able to coordinate across various groups and functional teams

Ability to apply solutions, technology and products to a business opportunity

Ability to partner and work in a co-selling environment with multiple cross functional teams

Willingness to travel regularly throughout assigned region and manage flexible schedule

Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications

Knowledge of VoIP, IMS, and data networking protocols

Understanding of Service Providers provisioning, billing, and integration processes

Understanding of customer communications requirements and business drivers for enterprise business markets

Competitive knowledge including solution, technology and product offerings

Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues

Excellent written, oral, and presentation communication skills

Bachelor's degree or equivalent military and/or work experience

Experience with AT&T/RingCentral is a strong plus

Moderate travel may be required

What we offer: Comprehensive medical, dental, vision, disability, life insurance

Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

401K match and ESPP

Paid time off and paid sick leave

Paid parental and pregnancy leave and new parent gift boxes

Family-forming benefits (IVF, Preservation, Adoption etc.)

Emergency backup care (Child/Adult/Pets)

Employee Assistance Program (EAP) with counseling sessions available 24/7

Free legal services that provide legal advice, document creation and estate planning

Employee bonus referral program

Student loan refinancing assistance

Employee perks and discounts program

RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology. RingCentral is the leading global cloud-based communications provider because we’re not just selling solutions; we’re powering human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.