Job Description: Responsibilities: Use "Golden Images" for VM provisioning, ensuring OS patches and updates are tested in dev/test before production rollout. Oversee Active Directory and DNS updates for large-scale or critical deployments. Coordinate system refreshes, disaster recovery (DR) tests, and failovers for mission-critical applications such as Epic. Lead resolution of P1/P2 incidents, managing escalations when Level 2 cannot resolve, and facilitate major incident war rooms. Enforce Azure Policies and Role-Based Access Control (RBAC); manage vulnerability scans (e.g., Microsoft Defender) and remediation efforts. Update and manage firewall rules, NSGs, and other baseline security configurations. Manage complex migrations across environments or Azure regions, including re-platforming or re-architecting where necessary. Conduct advanced snapshot validations and coordinate system decommissioning tasks. Plan and execute resiliency and chaos engineering exercises, including rollback/failback testing. Perform regular security audits, document deviations from compliance, and drive remediation. Mentor and train Level 2 support teams through quarterly (or more frequent) sessions on new tools, processes, or environment updates. Serve as final escalation point for complex or unresolved infrastructure issues. Requirement/Must Have: Deep knowledge of Azure services: VM management, networking, storage, Active Directory, DNS, and security policies. Strong experience architecting and troubleshooting large-scale environments, both manually and through automation. Proficiency in scripting/automation using PowerShell or Azure CLI. Demonstrated expertise in incident management, root-cause analysis, and post-incident reporting. Experience with Epic system implementations (on-premises and/or cloud-based). Qualification And Education: Bachelor’s degree in Computer Science, Information Technology, or related field preferred. Relevant Microsoft certifications (e.g., AZ-104, AZ-305) are a plus.