Your Next Career Move:

At Privateer IT, we are always looking for talented individuals who thrive on big ideas and bold action.

As a seasoned Senior Unified Communications Engineer
with 10+ years of experience, you bring a passion for innovation and a commitment to delivering exceptional results. You are driven by outcomes, obsessed with quality, and focused on using innovation as a key driver for client satisfaction and high-performance delivery. Here, you will find the opportunity to grow as a professional in a collaborative, team-oriented environment, where your contributions will have a direct impact on mission-critical projects that make a difference to the citizens we serve. Ready to leave your mark with us?
 
* U.S. Citizenship with the ability to obtain and/or maintain the security clearance level stated below is required for this specific opportunity. Privateer IT, LLC is unable to sponsor at this time.

We strongly encourage Military Veterans and individuals with disabilities to apply! 

About This Role:
 Privateer is seeking an experienced Senior Unified Communications Engineer to support the Federal Bureau of Investigation (FBI).

Senior Unified Communications Engineer leads and supports the design, configuration, optimization, and troubleshooting of secure telephony systems, including Avaya and the Managed Secure Telephony Platform (MSTP). The ideal candidate will have a strong background in unified communications technologies, with experience in EVoIP systems, enterprise engineering practices, and cross-functional business alignment.

This role involves managing and troubleshooting Avaya and MSTP systems to ensure optimal functionality and performance across enterprise communication networks. Responsibilities include overseeing all engineering activities related to MSTP configuration, ensuring accurate setup and endpoint connectivity, and resolving complex technical issues to maintain high operational efficiency. The position requires maintaining and supporting Enterprise Voice over IP (EVoIP) systems to guarantee peak performance and user satisfaction, while providing advanced back-end engineering support for MSTP, including handling T4 ticket escalations and delivering effective telephony solutions. Additionally, the role supports business process modeling and reengineering efforts to align unified communications strategies with evolving organizational needs. It also involves delivering secure reach-back support to remote teams and critical environments, ensuring continuity and communication integrity. Collaboration with cross-functional teams is essential to ensure that all technical solutions are strategically aligned with business objectives and comply with enterprise standards for reliability and security. This position is fully onsite 5 days a week in Washington D.C with occasional domestic travel.

Come work with us as we build systems to change the Federal Bureau of Investigations for the better.
 
You Have:
 

• 10+ years of Computer Science experience.
• Proven expertise with Avaya and MSTP systems in secure or enterprise environments.
• Strong understanding of EVoIP technologies and voice network architectures.
• Experience in troubleshooting and resolving advanced telephony and network integration issues.
• Proficiency with Microsoft TAC support channels and Cisco Systems.
• Working knowledge of business analysis tools such as Power BI.
• Familiarity with Agile methodologies, particularly within the SAFe (Scaled Agile Framework) ecosystem.

 

• Professional Certifications:

Computer Science field 

• Education:

Bachelor's degree in Information Systems, Computer Science, Business Systems, IT Management, or related field 

• Clearance:

Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph 

• Years of Professional Experience:

10+ years 

Nice If You Have:
 

• FBI experience
• Relevant certifications in Avaya, Cisco, or telephony systems.
• Experience supporting federal or defense-related communication systems.
• Strong analytical and documentation skills with the ability to translate technical solutions into business impact.
• Ability to work independently as well as part of a collaborative engineering team.

Vetting:

Applicants selected will be subject to a government investigation and may need to meet the eligibility requirements of the U.S. government client.

Physical Requirements:

• Strength & Endurance: Ability to lift, carry, or move objects up to [specific weight requirement, e.g., 50 lbs.]. Requires prolonged standing, walking, or physical activity for extended periods (e.g., up to 8 hours).
• Vision & Hearing: Must have the ability to see small details or distinguish colors and communicate clearly in person, via telephone, or during video teleconferences.
• Sensory Requirements: Ability to talk, listen, and speak clearly on the phone or in video calls.
• Repetitive Tasks: Involves performing repetitive tasks, such as typing, data entry, or similar actions.
• Posture & Positioning: Requires the ability to kneel, bend, stoop, or squat regularly.

Additional Functional Requirements:

• ADA, FMLA Compliance: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Attendance: Ability to maintain regular, punctual attendance in alignment with ADA, FMLA, and other federal, state, and local standards.

Accommodation Statement:

Privateer IT is committed to providing reasonable accommodations to individuals with disabilities, as needed, to ensure equal access to the application and hiring process.

Get to Know Us Here at Privateer IT:

At Privateer IT, we’re a premier provider of IT and advisory services, specializing in delivering digital transformation solutions to Civilian, Defense, and Intelligence agencies across the federal sector. Driven by a future-focused vision and a mission built on service, we bridge capability gaps and enable our customers to operate more efficiently, innovate faster, and adapt to change with agility. Whether our clients are just starting their modernization journey or are deep into the process, we serve as their trusted partner, helping them navigate the path to success.

Why Privateer IT?

At Privateer IT, we're more than just a team – we're a community of driven, skilled, and passionate individuals who work together to achieve extraordinary results. What sets us apart is our collective commitment to excellence and our belief that every person plays a crucial role in our shared success. As a company built on collaboration and innovation, we empower each other to push boundaries and drive impactful change.

We take pride in creating a workplace where people can thrive, both professionally and personally. Our comprehensive benefits package is designed to support your overall well-being – from physical and mental health to financial security – so you can bring your best self to work every day. At Privateer IT, we are growth-minded and entrepreneurial in spirit, always striving to create a culture of inclusion, opportunity, and continuous learning.

No matter your background, role, or stage in your career, you'll find plenty of room to grow, challenge yourself, and take on new opportunities as we expand. Join us and be part of something bigger, where your potential is limitless, and your contributions matter.

ADDITIONAL INFORMATION:

Equal Employment Opportunity (EEO) Statement:

Privateer IT, LLC (Privateer IT) is committed to providing equal employment opportunities as a federal contractor and an EEO, OFCCP, VEVRAA, and Affirmative Action employer.

As an Equal Employment Opportunity provider, Privateer IT follows the protection of federal, state, and local law: Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, age, national origin, marital status, disability, veteran status, sexual orientation, gender identity or expression, marital status, or genetic information.

U.S. Citizenship is required for this specific opportunity as Privateer IT is unable to sponsor at this time. All selected applicants will be subject to a Minimal Background Investigation (MBI) and a government security investigation (when applicable) depending on the specific program and position listed. This includes but is not limited to: meeting the eligibility requirements for access to classified information and the ability to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to: criminal history, employment verification, education verification, drug testing, and creditworthiness.   
     
Requesting an Accommodation:

Qualified individuals with a disability have the right to request a reasonable accommodation. If you are unable or limited in your ability to use or access the Privateer IT careers website or perform in a Privateer IT position as a result of your disability or religious observance, please get in touch with our team directly by sending an e-mail to HumanResources@privateerit.com or calling (321) 499-3993. Include the nature of your request, along with your name and contact information so that a team member may reach you.
     
Other Employment Statements:

To be considered for employment at Privateer IT, applicants based in the U.S. must have work authorization that does not require current or future visa sponsorship for employment authorization.
Candidates who are currently employed by one of our clients or an affiliated Privateer IT business may not be eligible for consideration for certain roles.

We are committed to fair and equal-opportunity hiring practices. As such, applicants are not required to disclose sealed or expunged records of conviction or arrest during the hiring process. A criminal conviction history does not automatically disqualify candidates from employment at Privateer IT.

We uphold a strict policy of non-retaliation regarding pay discussions. Employees and applicants will not be discriminated against or subjected to adverse action for inquiring about, discussing, or disclosing their pay or the pay of others. Employees with access to compensation information as part of their job functions are prohibited from disclosing such information to those without access unless required by law or in response to a formal complaint, investigation, or legal duty.

For California residents, if you live in or plan to work from Los Angeles County, additional notifications may apply.
 

Thanks for visiting our Career Page.

Privateer IT strives to provide the best quality infrastructure, governance, consulting, and analysis of information and communication technologies to every business or organization to support its mission. Founded in 2014 by Jerry Bennett, a U.S. Navy Submarine Veteran. He wanted to reflect this unique background and in early 2015, Privateer IT achieved CVE certification as a Service-Disabled Veteran-Owned Small Business. Additionally, Privateer achieved status as an SBA HUBZone business.

Privateer IT, LLC (Privateer IT) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. Privateer IT is an E-Verify Participant.

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