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Responsibilities: Responsible for Zoom Room A/V hardware upgrade projects. Complete Zoom Room upgrade projects within the timeline. Provide weekly upgrade project progress reports to the hiring Manager. Create purchase orders using Coupa. Work with external AV designers and installers in AMER, EMEA, and APAC regions. Coordinate with internal local resources to ensure successful installations. Perform thorough conference room testing and commissioning. Create how-to documentation on new Zoom Room hardware and features. Update how-to documentation with newly added features. Revamp the Zoom Room management portal. Minimum Required Knowledge, Skills, and Abilities: 2-3 years of experience as an AV engineer. 1-2 years of Zoom admin experience in designing, configuring, and managing Zoom Rooms. Strong knowledge of Zoom admin access control, Zoom Marketplace, and experience in integrating 3rd party apps with Zoom. Understanding of networking technologies. Strong project management and time management skills. Effective verbal and written communication skills. Manage and meet deadlines. Familiar with the ServiceNow ticketing system.