Senior Technical Support Engineer
New Yesterday
Description: Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.
Primary Roles and Responsibilities
Administer gaming servers
Manage automation of software deployment to gaming servers
Setup and administer SQL backups
Testing and deploying of operating system and software patches
Maintenance of documentation and training materials
Assist the technical assistance center
Administer internal development and QA servers and equipment
Training of manufacturing teams on installation processes
Requirements: Experience and Education
Minimum of associate’s degree in computer engineering and Networking or related training
Strong knowledge and experience of Microsoft and Linux administration
Experience with Powershell scripting
Experience with ConnectWise Suite of tools
Experience with SSO integrations and other Security operations
Strong team-oriented interpersonal and communication skills
Strong analytical problem-solving skills
Time management and task prioritization skills
Preferred Experience
Experience with administering Microsoft SQL Server
Computer networking experience
Confluence and Jira suite of tools from Atlassian
TeamViewer
PHYSICAL DEMANDS/WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
The noise level in the work environment is low.
May be required to sit for long and/or extended periods of time.
- Location:
- Cleveland
- Category:
- Technology