Say hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction— giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for: Responsible for leading and collaborating with the network operations center to support packaging, deployment, monitoring, and system reliability scripting.

To succeed in this role you must meet the following requirements: Providing server environment design and support, and supply outages resolution and "break-fix" as needed to support and maintain RingCentral IT system software applications

Supporting and building cloud type IT environments to automate processes for migration and testing of the RingCentral IT system deployed to public cloud providers

Taking escalations from NOC team, and conduct incidents investigation and automated tools development to provide RingCentral Production IT system stability and fail-safety, to perform Incidents resolution and root cause analysis, and to build internal tools for incident prediction and faster resolution

Implementing, maintaining and troubleshooting end-to-end server and network solutions for the enterprise to cooperate with Network Operations (NetOPS) team to assist in RingCentral IT network infrastructure upgrade, maintenance, and troubleshooting on voice features

Evaluating, consulting, researching and making recommendations on large technical solutions to improve and simplify the RingCentral system using container and microservice architecture approach, and in consultation with development teams in the scope of operation requirements

Performing system and web-server administration, writing scripts, engaging in network protocols and conducting remote administration of servers and network devices to coordinate with Data Center Operations (DCOPS) and Deployment teams to assist in RingCentral infrastructure and applications upgrade, maintenance and troubleshooting

Assisting with onsite and remote end user issues to support RingCentral's premium clients with strict terms of Service Level Agreement (SLA)

Desired Qualifications: US Bachelor’s degree or equivalent in Computer Science, Information Technology or a related field and three (3) years of related experience, or five (5) years of related professional experience. Will accept single degree or any combination of degrees, diplomas or professional experience and credentials determined by a qualified evaluation service to be equivalent to a US Bachelor’s degree in a relevant field of study in lieu of a Bachelor’s diploma.

Experience with UCaaS platform, Python, Bash, Linux OS, Jenkins, GitLab, CI/CD, and VoIP is required.

What we offer: Comprehensive medical, dental, vision, disability, life insurance

Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

401K match and ESPP

Paid time off and paid sick leave

Wellness programs including 1:1 coaching and meditation guidance

Paid parental and pregnancy leave and new parent gift boxes

Family-forming benefits (IVF, Preservation, Adoption etc.)

Emergency backup care (Child/Adult/Pets)

Parental support for children with developmental and learning disabilities

Pet insurance

Employee Assistance Program (EAP) with counseling sessions available 24/7

Free legal services that provide legal advice, document creation and estate planning

Employee bonus referral program

Student loan refinancing assistance

Employee perks and discounts program

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.