Description:Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better.As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it’s a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better.Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 700+ passionate team members.What You’ll Do:As a Software Engineer you will develop and maintain robust services backend APIs and global cloud infrastructure that power Whisker’s digital ecosystem. This role ensures high availability, scalability, and reliability while enabling seamless integrations and enhancing customer experiences across all products worldwide.Essential Duties and Responsibilities:This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.Designs and implements high-quality, scalable, and maintainable backend API servicesWrites clean, efficient, and well-documented code following company standardsDevelops and executes unit tests, integration tests, and supports system-level testing effortsReviews code written by other team members and provides constructive feedback to ensure quality and consistencyTroubleshoots and resolves technical issues throughout the development lifecycleLeads and mentors a software development team, providing guidance on architecture, design, coding standards, and best practicesOrchestrates seamless integration between API, infrastructure, and services teams, ensuring cohesive efforts result in exceptional performance and reliability across all productsDefines and tracks KPIs for API performance, uptime, and reliability across global regionsEstablishes and enforces best practices for securing APIs, infrastructure, and data across international markets while maintaining compliance with GDPR and other global regulationsDrives the adoption of modern technologies, frameworks, and practices to keep Whisker at the forefront of API, infrastructure, and global service developmentCollaborates with Product, Program, Engineering, and Operations teams to ensure seamless integration of backend services with internal components and customer facing applicationsBalances short-term deliverables with the long-term strategic visionManages technical dependencies between Services Engineering and other teams such as Mobile, Data, and FirmwareIdentifies risks and proposes mitigations to ensure timely deliveryLeads crisis management efforts to quickly resolve critical service and infrastructure issues, minimizing downtime and customer impact on a global scaleRegularly reports progress, challenges, and achievements to stakeholdersRepresents the API and Infrastructure teams in executive meetingsAchieves best practices through proactive communication, cross-functional workflows, and implementation of integrated development processesCreates and maintains software specifications, technical architecture documents, and implementation plansContributes to defining the development roadmap and ensuring alignment with business goalsWill perform additional duties are requiredRequirements:What You’ll Bring:Bachelor’s and/or Master’s in Computer Science or a related field and / or equivalent years of experience6+ years of experience, including in engineering lead rolesStrong expertise in services backend API development, including RESTful and GraphQL design, performance tuning, and security best practicesProven experience with cloud platforms (AWS, GCP, Azure) and services like EC2, S3, RDS, and IoT-specific components, with a strong focus on multi-region deployments for performance and reliabilityExpertise in IaC (Terraform, CloudFormation, CDK) and microservices architecture & deployment (Kubernetes)Experience with CDN technologies and strategies for optimizing global content deliveryStrong understanding of network protocols, database design, and system optimization techniques for global-scale applicationsExperience with CI/CD pipelines and DevOps practices to enable efficient software deliveryHas a proven track record of delivering complex, globally distributed projects at scale and on time, ensuring high-quality outcomes through rigorous architecture, execution, testing, and automationExcellent communication (verbal & written) and presentation skillsStrong interpersonal and leadership skills.Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptionsA high degree of initiative, self-motivation, and ability to motivate othersAbility to establish and maintain cooperative working relationships with Team Members and colleaguesComfortable with office pets (cats, dogs)Benefits & Purrks:Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with:Premium Medical/Dental/Vision insurancePaid parental leaveWhisker Parents Program1 day "pawternity" leave for new pet adoptionPet Insurance Discount401K matchFlexible spending accountsCompany-paid short-term disability and life insuranceEmployee Assistance Program (EAP)Generous paid time off14 Paid HolidaysTop of the line equipmentPet-friendly officeWhisker products and swagContinuing education SupportOn-site gym with PelotonReferral programStatement of Inclusivity:We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.#onsite1