Location: San Francisco, California, United States of AmericaContract Type: RegularSchedule: 40Job ID: R98896About the BusinessLexisNexis Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/About the RoleWe are looking for a Senior Software Engineer to join our Operations Engineering team, supporting a suite of internal systems critical to the performance and reliability of our enterprise insurance platform. This role focuses on building robust backend tools that enable operations teams to triage issues, perform impact analysis, monitor system health, and remediate policy/order-related failures efficiently. This position is ideal for engineers who are passionate about enabling operational excellence through smart automation, data-driven insights, and scalable internal platforms. Your contributions will directly enhance service reliability, reduce downtime, and improve customer trust in our insurance services.Key ResponsibilitiesDevelop and maintain backend tools and services that support operations workflows, including issue triage, order/policy remediation, and RCA automation.Build internal dashboards, monitoring frameworks, and alerting systems to provide visibility into operational health and KPIs.Work with large-scale datasets in Databricks to drive operational insights, anomaly detection, and impact analysis.Leverage AWS services (such as Lambda, Step Functions, DynamoDB, S3, CloudWatch, etc.) to build tools and automation that enhance system monitoring, visibility, and operational effectiveness.Participate in on-call rotations and incident reviews, helping to improve system reliability and operational response.Collaborate with cross-functional teams including Support, Product, and Engineering to understand business pain points, provide feedback, and help drive improvements across the product and operational workflows.Mentor junior developers and contribute to code quality through code reviews and design discussions.Required Qualifications5+ years of experience with enterprise software development.Hands-on experience with AWS cloud services (Lambda, Step Functions, DynamoDB, S3, CloudWatch, etc.)Experience working with Databricks or equivalent large-scale data platforms.Experience building internal tools, automation scripts, and operational dashboards.Solid understanding of microservices, APIs, and backend architecture principles to design and develop effective internal tools and operational workflows.Familiarity with software development best practices: testing, version control, CI/CD.Strong problem-solving skills with a focus on production reliability and operational effectiveness.Preferred QualificationsExperience working in enterprise software, especially within insurance, finance, or regulated industries.Exposure to monitoring/observability tools such as CloudWatch, Datadog, or Grafana.Understanding SLAs, incident response processes, and operational playbooks.Comfortable working in environments with legacy systems and modern cloud-based services.Experience with infrastructure as code (Terraform, CloudFormation)We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choiceWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. 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