About the Team

TheInformation Technology division works collaboratively with UNC constituent institutions to help ensure efficient and cost-effective integration of new technologies that meet common and unique needs of the 17 institutions. The division is also charged with managing the highly complex enterprise-wide data modernization efforts that will enable the System to better monitor, evaluate, and manage our enterprise; as well as facilitate timely comparisons across the 17 institutions and create better data-sharing capabilities for smarter and more efficient data-driven decisions. Minimum Education, Experience, and Skills Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline and at least 5 years of experience with ServiceNow, including: *Leading multiple implementations from platform standing to production, * Delivering solutions across HRSD, ITSM, CSM, and SPM, and * Expertise in Integration Hub and automation design. * Expertise in Upgrade management, having done several version upgrades to the platform

Required Competencies • Hands-on proficiency with JavaScript, Glide scripting, Flow Designer, REST/SOAP APIs, and Service Portal development. • Demonstrated experience working with business stakeholders and functional subject matter experts to co-develop workflows and solutions. • ServiceNow Certified System Administrator (CSA) required. • Experience in implementing AI in HRSD. • Strong interpersonal communication and stakeholder engagement skills. • Proven ability to manage competing priorities and deadlines in a collaborative environment. • Strategic mindset with practical experience implementing enterprise-grade workflow systems. • High degree of initiative and ownership.

Preferred Education, Experience, and Skills * Prior experience in higher education, government, or public-sector institutions. * Familiarity with data governance, SaaS integrations, and organizational change management. * Exposure to ServiceNow Governance, Risk & Compliance (GRC) or Virtual Agent modules. * Experience using version control and CI/CD tools such as GitHub, Azure DevOps, or Jenkins. * At least one ServiceNow Implementation Specialist (CIS) certification ITSM, HRSD, or CSM).

Classification: IT Analyst/Programmer III Appointment Type: Permanent Full-Time/Part-Time: Full-Time Employment Type: EHRA EHRA Category: Instructional, Research and Information Technology Location: Raleigh, NC USA Position Number: 20071700 Special Instructions to Applicants: The posting remains open until filled, but applications received by Friday, August 15 will receive priority consideration. Equal Employment Opportunity and Other Information The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.

To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.