Senior Network Engineer

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

Join Ro's Information Technology Engineering team as our Senior Network Engineer. This hands-on, non-managerial role owns the design, build, and care-and-feeding of enterprise networks, Wi-Fi, remote-access stack, and cloud telephony platform that keep our clinicians and patients connected. You'll work with market-leading network, security, and collaboration vendors to deliver fast, secure, always-on connectivity across offices, pharmacies, and hybrid remote teams. The goal is simple: a friction-free user experience that lets our staff focus on delivering outstanding patient care. You'll report to the IT Engineering Manager and partner tightly with Security, Clinical Platform, and Site teams.

What You'll Do:

• Architect, deploy, and run Ro's LAN/WAN, Wi-Fi, and VPN footprint (Palo NGFW, Meraki MS/MR, Cloudflare Magic WAN/IPsec tunnels, Zscaler ZIA/ZPA, etc).
• Own Zoom Phone: number management, call routing, QoS, E-911, analytics, and user training.
• Monitor and tune network performance; root-cause packet-level issues before users feel them.
• Enforce zero-trust principles across users and devices; tighten policy without hampering speed.
• Automate network and telephony configs via IaC (Terraform, Meraki/Zoom APIs, CI/CD pipelines).
• Write crisp implementation plans and hold vendors to timelines and SLAs.
• Handle L3 escalations and document fixes so the help desk rarely needs you twice.
• Join a low-noise on-call rotation (~every 2 months) to keep nights and weekends sane.

What You'll Bring to the Team:

• 57 years as a network/voice engineer delivering projects end-to-end.
• Solid background in routing and switching, and can design/configure/run a segmented network scheme.
• Centralized firewall management (Palo Panorama, FortiManager, Cisco FMC) to standardize configurations.
• Demonstrated experience tuning enterprise Wi-Fi for optimal performance in dense, co-channel, real-world environments.
• Proven admin experience with Cloudflare or similar SASE edge, plus Zscaler or equivalent VPN/ZTNA.
• Hands-on Zoom Phone (or Teams/8x8/RingCentral) deployment and number porting.
• Has lived in the CLI, but now prefers to configure via API wherever possible.
• Scripting skills in Bash or Python; you automate the boring stuff.
• A keen eye to spot the missing { in a JSON object
• Fast learner, clear thinker, ruthless troubleshooter.
• Passion for rock-solid uptime and a patient-first mindset.
• Plays well with otherssecurity, ops, and clinicians alike.

We've Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth stipends
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $133,000 - $164,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro'ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.