The Opportunity

This position works out of our St Paul MN location, in the Electrophysiology medical device division. In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives. This role will identify, analyze, investigate, monitor and document patterns and trends in post marketing surveillance data as part of the CAPA system. Analyze and investigate product complaints from the field as part of post market surveillance requirements. Communicate and educate management, R&D, marketing, sales organization and other departments, as well as external customers about product performance. Ensure that information and insight gained from the investigations and corrective actions is fed back to the R&D and marketing organizations as part of the risk management and design input systems. Provide engineering support for complaint investigation readiness of new products. What You’ll Work On •Analyzes customer complaints, events and other post marketing surveillance data by examining the data for patterns and trends and investigating when necessary. •Investigates customer complaints related to product quality or patient safety. •Communicates product performance by formal presentations to management committees and design teams, supporting published product performance reports and supporting customer requests for performance information either directly or through the sales organization. •Provides input for process improvement and helps develops tactical approaches to implement team strategies. •Develop test plans, procedures, justifications papers and provide engineering support for new product complaint readiness. Required Qualifications Bachelors Degree (± 16 years) Minimum 6 years Related work experience with a strong understanding of specified functional area. Wide application of technical principles, practices, and procedures. Strong understanding of business unit function and cross group dependencies/relationships. Will perform this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Has a sound knowledge of various technical alternatives and their impact. What We Offer At Abbott, you can have a good job that can grow into a great career. We offer: A fast-paced work environment where your safety is our priority Production areas that are clean, well-lit and temperature-controlled Training and career development , with onboarding programs for new employees and tuition assistance Financial security through competitive compensation, incentives and retirement plans Health care and well-being programs including medical, dental, vision, wellness and occupational health programs Paid time off 401(k) retirement savings with a generous company match The stability of a company with a record of strong financial performance and history of being actively involved in local communities