Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. The Role As a Senior Engineer at Presidio, you will be focused on engineering for our enterprise client. The ideal candidate will have experience supporting as a global technical environment, a high level of technical skills for troubleshooting and problem analysis, along with the ability to clearly communicate the results of problem analysis to client representatives, IT support teams, and technology vendors to quickly and effectively resolve operational issues. The Senior Engineer works in direct partnership with the client and internal Presidio teams to build and support complex and reliable technical solutions, global technical environment, a high level of technical skills for troubleshooting and problem analysis, along with the ability to clearly communicate the results of problem analysis to client representatives, IT support teams, and technology vendors to quickly and effectively resolve operational issues. The Senior Engineer works in direct partnership with the client and internal Presidio teams to build and support complex and reliable technical solutions.

Travel Requirements:

This role will be located on client site days a week in the nearby Irving area. Upon completion of days, a hybrid work arrangement will be possible ( days onsite; days remote).

Responsibilities include: Ability to work flexible hours to accommodate customer change windows

Design, maintain and/or troubleshoot in scope elements for assigned client(s). Adhere to contractual obligations by understanding what task and in/out of contract scope

Depending on customer requirements, duties may be performed onsite at customer designated location or may be remote

Develop a strong technical trusted advisor relationship with customer(s)

Create and maintain good technical supporting documentation

Troubleshoot and resolve equipment, configuration and affected problems and track vendor support cases through to problem resolution on production issues

Manage incident and changes within ServiceNow and/or other client system if specific to the contract

Demonstrate a working knowledge, understanding, and experience with Network infrastructure (WAN, MAN, LAN, Security, Wi-Fi, Data, Voice, and Video) while engaging customer(s) Required Skills and Professional Experience: Bachelor's Degree or equivalent work experience and/or military experience

+ years' experience designing, implementing and maintaining large network infrastructures

+ years' experience troubleshooting devices within their engineering field

We seek strong familiarity with Cisco DNA and ISE

CCNP preferred or equivalent experience related to the area of specialty is required

You possess strong Firewall experience.

You bring design, maintenance and third level support for Cisco routing and switching

Perform testing of new features, and functionality as required and help develop plans to implement and verify that they are operating correctly in the live network

Established and proven experience of providing WAN & LAN support in diverse environments

Working knowledge with Wireshark

Strong knowledge with Network protocols (IP, OSPF, BGP, RIP, IPsec, etc)

Prior experience with Network Hardware (Cisco routers and switches, cabling, firewalls)

Previous experience with Incident, Change and Problem Management processes within an ITIL based framework

Prior experience adding new SDA sites, troubleshooting end devices on SDA that integrated with Cisco ISE Your future at Presidio

Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future.

Ready to innovate? Let’s redefine what’s next—together.

About Presidio At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally.