Location : EMEA (Applications from outside EMEA will be automatically discarded) Type : Full-Time Remote Qdrant is an Open-Source Vector Database: https://github.com/qdrant/qdrant We help businesses harness modern AI technologies by providing state-of-the-art neural search capabilities at scale. Our flagship product is the open-source Qdrant vector database, and we also offer a managed cloud solution for enterprise use. Were looking for a hands-on Customer Support Engineer who is eager to work closely with customers and solve complex technical issues but also has the potential and ambition to grow into a Team Lead role in the mid term. This is a high-impact opportunity for someone who leads by example and is excited to help shape the future of a growing support function in a fast-paced AI infrastructure startup. If youve already played a key role as the frontman of a support team or held leadership responsibilities in customer-facing engineering, wed love to hear from you . Tasks Provide direct technical support to our customers, addressing issues related to our vector database and SaaS platform. Investigate and troubleshoot complex issues involving infrastructure, cloud, and database layers. Collaborate with engineering and platform teams to resolve customer problems and influence product improvements. Build and improve internal tooling for support workflows and observability. Participate in the on-call rotation to ensure timely response to critical issues. Create and maintain clear, useful internal and customer-facing documentation. Lead by example through excellent technical work, initiative, and collaboration with stakeholders. Grow into a leadership role , helping us scale the support team and shape our support processes and culture. Requirements Must Have: Strong experience in a customer-facing support or infrastructure role . Proficiency in Go or Python . Solid understanding of Kubernetes and container orchestration. Experience with cloud environments (AWS, GCP, or Azure). Excellent communication and collaboration skills across technical and non-technical audiences. A proactive, problem-solving mindset and willingness to take ownership. Previous experience leading a support team or acting as the go-to person / frontman in a customer support function is very welcome . Based in the EMEA region (mandatory). Nice to Have: Familiarity with vector databases or similar search technologies. Experience with observability tools and automating support workflows. Understanding of DevOps tools and practices. Previous experience mentoring others or contributing to support process design. Benefits A remote-first, international team working on cutting-edge AI infrastructure. A competitive salary with additional perks. Flexible working hours and async-friendly culture. Regular team offsites and virtual events. Hardware budget choose your own setup. A clear path to growing into a Team Lead role as we expand the support function.

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