About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com Description The Customer Sales Engineer plays a critical role in designing and selling cloud solutions that solve customer challenges and drive strategic business outcomes. This role engages customers through a use case–driven, results-oriented approach, positioning solutions that achieve immediate success while paving the way for future innovation.

As a trusted technical advisor, the Customer Sales Engineer architects cloud solutions aligned with customer needs and strategic objectives, while serving as a key internal advocate for the Voice of the Customer. By collaborating closely with product and engineering teams, the Customer Engineer provides insights that directly influence solution strategy and shape future innovation. Success in this role demands deep expertise in cloud technologies, technical sales, and customer engagement, along with the ability to anticipate evolving business challenges. The ideal candidate will actively listen to customers, engage thoughtfully, and design solutions that drive meaningful business.

Qualifications

7+ years of technical sales engineering experience with strong emphasis on Cloud and SaaS solutions within the CX industry

Proficiency in building or modifying demo applications or technical prototypes.

Hands-on experience with SaaS platforms, APIs, and cloud-native architectures.

Deep knowledge of AI and automation technologies, including LLMs, Generative AI, and agentic systems.

Proven success in consultative, use case–driven solution selling to both technical and non-technical customer stakeholders

Exceptional communication, storytelling, analytical, and relationship-building skills.

Understanding of SaaS security practices, certifications, data privacy and access controls.

Willingness to travel as required based on customer and business needs.

Can be based in any US city with preference in Mountain or Western time zones.

#LI-CM1 Experience 7+ Years of Experience Education Bachelor degree or equivalent experience in Computer Science or Electrical Engineering Preferred Certifications ACE certification or its equivalent ACS certification or its equivalent One or more advanced industry/vendor certifications