Resident Network Engineer

2 Days Old

Resident Engineers are the primary technical support contact for customers that purchase Advanced Services, and work with the customer directly and daily. They are entrusted to access customer production equipment to perform troubleshooting and repair. In this position, the primary role is one of "break/fix", where the engineer's mastery of in-depth diagnostics quickly brings network assets back online and heads off future problems. Resident Consultants extend this role to include proactive design and implementation guidance as well as more advanced troubleshooting, repair, and communication skills. Key Tasks: * Take ownership of customer issues, isolate Juniper product issues at configuration, network, hardware, or software levels, ensuring promptservice restoration and resolution to the customer's satisfaction using a systematic problem-solving approach. * Work closely with other GS teams including JTAC/CFTS to ensure knowledge of the customer'snetworks, issues, and solutions. Keep AS management informed of all sensitiveissues. * In higher support levels, replicate customer environments and issues in lab and work closely with Juniper Engineering teams in providing bug fixes, patches or workarounds on software issues reported by customer. * Provide necessary support for high profile technicalescalations. Engage in email exchanges, conference calls and/or in-person meetings. Many RE's work inside the customer's facilities. * Develop and maintain skills in the core products and technologies. Take all necessary internal and external training required andhighlight any need for new training as the customer's networks evolve. * Work with other technical teams within Juniper regarding new productsand feature improvements for reliability, availability, and serviceability. This includes both SW and HW engineering groups. * Contribute to internal and external technical documentation (PRs, White Papers, FAQs, KBs, TOIs). * Develop a "Can-Do" attitude and suggest opportunities to improve the team's performance andincrease the customer's satisfaction. Typically requires 8-12 years of related experience. Excellent engineering troubleshooting skills. Strong communication and interpersonal skills Strong presentation skills. JUNOS CLI experience. Must have large-scale experience with Juniper hardware (MX, EX, QFX and PTX Products) Must have Experience with core routing BGP, OSPF, ISIS protocols. Must have Experience with MPLS, VPLS, L2VPNs, EVPN-VXLAN and QoS. Experience with Python Scripting a plus
Preferred Location = Houston TX. Secondary - TX or Central Time Zone Minimum Salary: $107,008.00 Maximum Salary:$153,824.00 The pay range for this position is expected to be between $107,008.00 and $153,824.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Juniper's pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.
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Location:
Houston, TX, United States
Category:
Computer And Mathematical Occupations

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