Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

Most roles at Convoso function as "hybrid" with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso's U.S. hiring is open to candidates who are of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA. Candidates in the PST time zone .

The Job:

The Team Lead/Sr. DevOps Engineer will be instrumental in pushing Convoso forward to a more cloud based, security aware posture. The position will lead the re-imaging of new pipelines for the delivery of ephemeral and immutable infrastructure both based in the Data center as well as in the cloud.

What You'll Be Doing:

Define the target state for cloud- infrastructure on AWS and the path to get there

Architect and implement high-availability, fault-tolerant, and secure systems using AWS best practices

Lead design of scalable CI/CD pipelines, IaC patterns, and secrets management frameworks

Establish DevOps maturity standards (SRE, observability, zero-downtime deploys, etc.) and mentor engineers toward them

Act as a trusted advisor to engineering leadership on infrastructure scalability, performance tuning, and cost optimization

Guide the re-platforming of legacy services into containers, Kubernetes (EKS), or serverless when appropriate

Collaborate cross-functionally with Security, Engineering, QA, and Product teams to ensure safe, compliant, fast delivery

Who You Are:

Have 5+ years in DevOps/SRE roles, with 2+ years in a leadership or mentorship capacity

Have a solid understanding of containerizing workloads (Docker), and building orchestration around it (K8S).

Have led, or been a core part of a cloud migration of a SaaS platform

Are fluent in Cloud core services, networking, IAM, and cost-optimization strategies

Have hands-on experience with Terraform, GitOps, CI/CD tooling (e.g., GitHub Actions, ArgoCD/Flux, CircleCI), Ansible/Chef,

Thrive in ambiguous environments where you can create order and scale

Have a passion for clean, maintainable, secure infrastructure laid out as code

Bonus Points for:

Experience in regulated environments (e.g., SOC 2, HIPAA, FedRAMP)

Experience with on-prem infrastructure, VMWare/Proxmox, or hybrid setups

A strong DevOps philosophy: you see Ops as part of engineering, not just support

Work Perks Worth The Hype:

Competitive compensation package

Stock options

100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term

Affordable Vision plan and optional FSA

PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave

Your birthday off

401k program with generous company match

No cost Employee Assistance Program and Travel Assistance

Monthly Gym membership reimbursement

Monthly credits toward food & beverage

Company Outings

On and offsite team building events

Paid training for departments

Apple laptop (most roles)

And a team of highly experienced and kind colleagues!

HQ Office:

Casual office environment & dress

Daily catered lunches

Fully stocked kitchen (Dietary restriction-friendly)

Happy Hours

Monthly Massages

On-site Car Wash

Free Parking

Compensation:

The base salary range is: $155,000 - 170,000.

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso's compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso's privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.