PRIMARY RESPONSIBILITIES: Ensure that all relevant data is properly recorded in the ITrax system (NOV proprietary). For each incident, collect focused and detailed photos that meet the Engineering and Service Quality Teams' standards. Collect relevant information from the customer. Document incidents in a detailed, well-formatted, and professional manner. Conduct Root Cause Analysis and suggest Corrective Action Responses for each incident. Collaborate with Engineering for all Level 1, 2, and 3 reports. Respond to Engineering requests for documentation and support. Respond to customers promptly Perform other work-related tasks as assigned. Make recommendations to enhance existing products to drive reliability. Comply with all NOV Company and HSE policies and procedures. Must be located in Robstown, TX

Education and Qualifications: A bachelor's Degree in Petroleum or Mechanical Engineering is required. A minimum of 1 year of Oil Field Experience is preferred. Previous Field Service experience is preferred. Experience with Excel, MS Office, and PowerPoint is required.