Global Network Operations Center Engineer We are seeking a skilled and proactive engineer with 6+ years of experience to join our Global Network Operations Center (GNOC) team. The GNOC is our front-line for addressing physical network issues and operates 24x7x365 to ensure the reliability and efficiency of our physical network infrastructure. The team is responsible for performing data collection, triage, technical analysis, incident mitigation, and redirection as necessary to maintain and optimize operations. This onsite team will also be responsible for maintaining structure cabling and data center network build standards. Our primary objectives are: Ensure maximum possible service availability and performance Deliver premier customer service Structured cabling knowledge with a highly critical eye for quality installation Datacenter construction knowledge Proficiency in using OTDR and other cable troubleshooting equipment, along with the capability to instruct and train engineers on their proper usage Provide comprehensive support to our Engineering and other Operational and Technical teams. These objectives translate into a broad and dynamic scope of responsibilities for the GNOC team. Engineers will have the capability to centrally manage OCI's networks and implement automated solutions to address common operational challenges efficiently. This is a 24/7/365 remote position, and includes day/night shift, weekend and holiday work with occasional travel to Abilene, TX based on business requirements. This position will also require consent to the processing of biometric data for identity verification and access control. Career Level IC4 Responsibilities: NOC Operations Using existing procedures and tooling, develop and safely complete network changes Mentor, onboard and train junior engineers Participate in operational rotations providing break-fix support Identifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors Provide on-call support services as needed, job duties are varied and complex, needing independent judgment Join major event/incident calls, use technical and analytical skills to resolve network issues that impact Oracle customers/services Fault handling and escalation - Identifying and responding to faults on OCI's systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution Leadership: Collaborates with the GNOC Shift Leads and management to ensure the efficient and timely completion of daily GNOC responsibilities Takes the initiative to lead, contribute to and participate in the identification, development and evaluation of projects and tools aimed at enhancing the overall effectiveness of the GNOC Drives runbook audits and updates to ensure compliance and collaborate with partner service teams to ensure operational processes are aligned between both teams Conduct interviews and participate in the hiring process for junior level engineers Lead and/or represent the GNOC in vendor meetings, reviews or governance boards Automations/Scripting: The role includes collaborating with networking automation services to integrate support tooling and frequently developing scripts to automate routine tasks Preference for individuals with experience in scripting and network automation - Python, Puppet, SQL, and/or Ansible You will use automation to complete work and develop scripts for routine tasks Project Management: Lead technical projects such as the development and improvement of runbooks and methods of procedures, driving high visibility technical projects and onboarding and training new team members Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met Technical Qualifications: Networking: Advanced knowledge in the following protocols: PBGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS Advanced knowledge in the following networking protocols: TCP/IP, VPN, DNS, DHCP, and SSL Comprehensive/Broad experience in at least 3 of the following network technologies: Juniper, Cisco, Arista, InfiniBand, firewalls, switches and circuit management Advanced analytical skills and ability to collate and interpret data from various sources Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly Experience working in a large ISP or cloud provider environment Exposure to commodity Ethernet hardware (Broadcom/Mellanox) Cisco and Juniper certifications are desired GPU/RDMA: Experience in GPU/RDMA network environments is highly desired Experience with High Performance Compute Experience with InfiniBand Design Participate in Network lifecycle management through network build and/or upgrade projects Participate in network solution design review Soft Skills & Other Desired Experience: Highly motivated and self-starter Bachelor's degree is preferred with at least 6+ years of network-related experience Strong oral and written communication skills Excellent time management and organization skills Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only. US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Oracle US offers a comprehensive benefits package which includes: Medical, dental, and vision insurance, including expert medical opinion Short term disability and long term disability Life insurance and AD&D Supplemental life insurance (Employee/Spouse/Child) Health care and dependent care Flexible Spending Accounts Pre-tax commuter and parking benefits 401(k) Savings and Investment Plan with company match Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits 11 paid holidays Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours Paid parental leave Adoption assistance Employee Stock Purchase Plan Financial planning and group legal Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 About Us: As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com