Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer Competitive salary

Paid vacation/holidays/sick time - 15 days of vacation first year

Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

Extensive product and on the job/cross training opportunities with outstanding resources

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

Company vehicle, Tools and Equipment to complete all jobs

JCI Employee discount programs (The Loop by Perk Spot)

Check us Out: https://youtu.be/pdZMNrDJviY

What you will do

This position is located Remote within USA to centrally support the branch level of operations related to machinery and equipment diagnostics.  Qualified candidates will have 15+ years of experience in HVAC equipment repair, maintenance and troubleshooting.  They will also be expected to perform most of the daily activities using computers and programs that assists in diagnostics and reporting of various type of machines including, Chillers (water and air cooled), cooling towers, pumps and AHUs.

A strong background in YORK Chiller operations and troubleshooting is required.  Experience with Excel, Word and fundamental computer applications like Outlook, Chrome, IE are a benefit for this position.

Computer hardware and application will be provided along with phone applications needed to support branch operations.  You will be expected to operate and utilize various applications to diagnose and report on machinery condition with minimal oversight.  Training will be provided, but basic computer knowledge and operation will be preferred.  You will also be expected to log into a phone support que to provide technical support to customers (internal and external).

As a member of the Connected Chiller Support Team, you will work with other analyst with various skill sets including chillers diagnostics, HVAC general diagnostics, Vibration, Oil, refrigerant, Motor Current Analytics.  The future will be passionate about Artificial Intelligence and advanced machine learning.  You will help build the future of our diagnostics platform that support our service organization that keep Johnson controls on the leading edge of efficient, technically advanced service delivery business.

How you will do it Analyze performance and condition data utilizing engineering principles and software tools.

Perform Daily Dashboard Review and deep dive analytics on remotely connected equipment.

Generate reports with observations and recommendations on the performance, condition, operation and maintenance of building equipment and systems.

Reviews reports generated by others to ensure quality and accuracy.

Direct day to day activities related to data analysis, report generation, and field support.

Provide advanced support to field account teams for interpreting the data and reports in order to improve the operations and maintenance of building equipment and systems.

Works with the field to improve general operation and maintenance processes.

Provides advanced sales support to field account teams in estimating, proposing and selling new services and equipment retrofits.

Research new equipment and system types and identify and approve new data analysis techniques and rules to expand the scope and quality of Connected services.

Trains other team members and field technicians on data analysis, report generation and field support.

Direct software developers and IT resources to improve the quality, automate the delivery, and increase the reliability of Connected services applications

Prepare, write and/or approve internal and field process documentation on the startup and delivery of connected services.

Leads and/or works on cross-functional teams to develop and deploy new services to be delivered by the field and/or Predictive Team.

Work directly with end customers to advise on maintenance activities driving additional revenue streams for JCI in the service business.

What we look for 15+ years’ experience with Chiller diagnostics, maintenance, repair and trouble shooting.

General overall knowledge of HVAC equipment, building automation systems and energy management and monitoring systems.

Able to solve complex service operational and maintenance problems.

Able to communicate expertly with customers at all levels, internal and external.

Possess appropriate industry certifications.

Proven leadership abilities, organizational, communication and interpersonal skills.

Some travel may be required (less than 10% anticipated).

Ability to work in a high paced service environment with shifting priorities.

Work with other cross functional teams to develop and deploy new services to be delivered by the field and Predictive Team.

General computer and mobile application skills would be preferred and are a key part of future development in this position.

#LI-AD2 #LI-DS1