Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.

Job Description

The Network Services department of Boston College Information Technology Services is responsible for all of the University’s network infrastructure (ex: switches/routers/ VPNs/wireless devices/firewalls/datacenters) and interconnections between the University’s campuses, Data Centers, disaster recovery sites, internet, Internet2 and cloud applications and services. This network is essential for all the academic, research and business functions of the University.

The Network Systems Engineer analyzes networking needs, recommends solutions, designs, implements, maintains and supports the University’s local area network (LAN) and the wide area network (WAN). This individual must be able to work independently, juggle multiple demands and prioritize work in a dynamic environment. The staff works closely with the systems and ITS security teams. The Network Systems Engineer provides technical expertise in the engineering, installation, monitoring and maintenance of the network in support of the University’s business needs and academic mission.

The candidate should possess the following functional competencies:

The ability to communicate effectively (oral/written).

Strong customer service skills and client focus.

Proactive attitude – uses initiative to react quickly and works effectively in emergency situations under minimum supervision.

Self-motivation and the ability to work within a strong team environment is essential.

Ability to work with minimal supervision and to divide focus among many different projects.

Work with other engineers and multiple vendors to complete complex projects.

Analytical skills – diagnosing problems and completing root cause analysis.

Ability to understand, analyze and resolve problems quickly.

Excellent decision making and critical-thinking skills.

Ability to learn and support new technologies and train others.

Ticket management: this includes documentation of work performed, follow up with customers and information gathering to complete the requests.

Work collaboratively as a member of the Network Services engineering team and in cross-functional teams within IT and across the University.

Embrace the mission and strategic goals of Boston College and the role of technology in fulfilling those goals.

Flexibility, willingness & ability to quickly learn and support new technologies as needed.

Off-hours are required for upgrades/maintenance work and may be required to meet project deadlines and for troubleshooting/problem resolution.

Title and salary commensurate with relevant experience based on the following titles and hiring ranges:

Senior level (5 + years exp) salary range: 108k – 134k

Mid-level (3-5 years exp) salary range: 92k – 115 k

Associate level (1-3 years exp) salary range: 76k - 95k

Requirements

Bachelor’s degree in Information Technology or related field a plus.

Minimum of 5 years relevant experience required.

Verbal and written communication skills: must be able to articulate technical issues & solutions and produce clear, concise written documentation.

Experience working in Higher Education and/or a large campus/corporate network is desirable.

Technical Qualifications:

Expertise with all IP network technologies including IPV4 / OSPF / BGP / protocol analysis / VPNs / Firewalls / Wifi.

Expertise with network monitoring technologies and applications (ex: SNMPv3, NetFlow, synthetic testing).

Experience with Cisco (nexus/catalyst/ASR/ASA/Firepower), Aruba, FortiGate and Extreme Network equipment.

Knowledge of DNS, DHCP, RADIUS, NAC preferred.

Knowledge of IPV6, AWS & other cloud networking technologies.

IP/VoIP experience desirable.

Familiarity with API programming / scripting is highly desirable.

Cisco certifications are a plus.

CWNA / CWNE / CWNP certifications are a plus.

Aruba ACMA / ACMP certifications are a plus.

Work Environment:

This position requires the lifting and moving of equipment, working in confined spaces, and driving service vehicles.

This position is on-premise. Occasional ad hoc work from home may be available for certain situations with manager approval.

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:

Tuition remission for Employees

Tuition remission for Spouses and Children who meet eligibility requirements

Generous Medical, Dental, and Vision Insurance

Low-Cost Life Insurance

Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans

Paid Holidays Annually

Generous Sick and Vacation Pay

Additional benefits can be found on https://www.bc.edu/employeehandbook

Boston College conducts pre-employment background checks as part of the hiring process.

Boston College is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category, including disability and protected veteran status. Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination .