Genesis10 is currently seeking a Network/System Engineer with our client in the financial industry located in Chandler, AZ, Charlotte, NC, and Pennington, NJ. This is a 12+ month contract position.

Responsibilities:  Voice Operations engineering support for Cisco and MS Teams Handle/manage all aspects of core voice services in conjunction with support Voice for infrastructure globally Responsible for support of Voice platforms and interconnectivity with Enterprise telephony, Contact Center, and Transport—including external carrier Participate in change and problem management reviews, and work with other support teams to manage, triage, and resolve issues expeditiously Work closely with vendors and management of internal teams Tasks focus on incident management, risk assessment, escalation, system restoration, and break/fix scenarios

Requirements: 5 to 7 years of voice technology experience 3 - 4 years of experience in a Lead Role Minimum 5 years operational engineering expertise with Voice Networking, including SIP, Carrier, e911, Contact Center, IVR, CTI and VOIP technologies Operational Engineering experience with other voice, data network, and security network technologies demonstrable by certification and/or work history Strong knowledge of Cisco Voice Systems, including Incident Management process and TAC engagement Understanding of Cisco Telepresence and WebEx platforms MS Teams interoperability with Core Voice services Experience with NICE Recording, including provisioning Knowledge of ITIL (Information Technology Infrastructure Library) Processes with focus in Major Incident Management and Problem Management Able to open Incident and Problem Tickets Extensive experience with technical troubleshooting methodology Strong risk management skills – able to understand urgency, and assess impact Ability to work in a highly visible environment Understand concept of operational excellence and strive to improve environment Strong inter-personal skills; able to work both independently and in a team environment Strong interpersonal skills; able to work both independently and in a team environment Good communication skills Verbal skills – ability to lead meetings Written skills – ability to write clear concise updates to properly communicate to Senior Leadership Cisco Webex – working with Bridgelines and Breakout Sessions Mattermost – documenting key triage activities NEWs – identifying and paging the right teams for assistance Microsoft Products (Excel, Word, PowerPoint) ITSM (Information Technology Service Management) Remedy ServiceNow experience

Desired skills:  Experience working in the financial or banking industry MS Teams Voice provisioning

Pay Range: $50.55-$58.55

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:  • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

• Behavioral Health Platform

• Medical, Dental, Vision

• Health Savings Account

• Voluntary Hospital Indemnity (Critical Illness & Accident)

• Voluntary Term Life Insurance

• 401K

• Sick Pay (for applicable states/municipalities)

• Commuter Benefits (Dallas, NYC, SF and Illinois)