This person will serve as a dedicated resource focused on resolving chronic network issues across store locations. Theyll work closely with internal engineers, external vendors, and managed service providers to troubleshoot and remediate persistent connectivity problems. The majority of their time will be spent addressing issues related to the Palo Alto/Prisma SD-WAN platform and WAN connectivityincluding broadband and cellular connections via cable modems, Inseego hardware, and occasionally Starlink. Theyll also identify and resolve Wi-Fi coverage gaps, assist with deployment adjustments, and handle occasional switch-related hardware issues involving Juniper equipment. The role requires proactive communication, detailed reporting, and consistent progress tracking through ServiceNow, with the goal of stabilizing network performance and freeing up internal teams to focus on strategic initiati

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to . The EEOC "Know Your Rights" Poster is available .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & Experience

7+ years of experience as a Network Engineer at an enterprise environment within a retail or multisite location Experience working with retail/multi-site/distributed environment experience Experience with the following: Palo Alto hardware Prisma / CloudGenix SD-WAN WAN connectivity (broadband, cable modems from various carriers) Inseego hardware Juniper switch hardware Aruba AP experience CCNA certification Nice to Have Skills & Experience

Starlink hardware experience (Currently at ~75 locations) Retail/multi-site/distributed environment experience Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.