Implementation Partner: TCS Location: Cincinnati, OH (Day One Onsite) Job Description/Skills: Network Engineer with ServiceNow 2-5 years of experience in Network Support Operation (L1.5) Good Knowledge in Switching & Routing, Wireless, SDWAN Experience in handling soft calls (Genesys)& UCC Calls Knowledge of Monitoring Tools (ManageEngine, SolarWinds, CA Spectrum, 24x7, Cisco Prime, Aruba airwave)Knowledge in ServiceNow or equivalent ticketing Tool CCNA or Contact Center Certification ITIL Certified or working knowledge of ITIL Incident, Problem and change Management disciplines.