Network Engineer II

New Yesterday

Network Engineer II Brightstar's Network Operations Center is seeking a skilled and service-oriented Network Engineer Level 2 Support to join our growing NOC team. This role is ideal for a mid-level network professional with strong troubleshooting experience and exposure to managed services or multi-tenant environments. You will handle advanced incidents, lead problem resolution across network platforms, and support new service implementations, acting as a bridge between Tier 1 support and engineering leadership. Responsibilities include serving as a key escalation point for complex network and connectivity issues escalated from Tier 1, diagnosing and resolving issues related to routing, switching, VPN, firewalls, wireless, and WAN optimization, performing configuration changes, device provisioning, firmware upgrades, and health remediations, collaborating with vendors and carriers to resolve circuit-level and infrastructure issues, documenting root causes and creating or updating SOPs for recurring problems, supporting onboarding of new client networks, including validation, device setup, and monitoring integration, participating in project delivery efforts, assisting in the review of alerts, logs, and performance metrics to proactively identify issues, mentoring Tier 1 staff and contributing to technical training and skill development, and maintaining accurate records of all configurations and network changes. Key tasks include incident escalation and resolution, change management and configuration, network monitoring and health reviews, client and carrier coordination, support onboarding and projects, and documentation and knowledge sharing. Key attributes include being an analytical troubleshooter, independent and reliable, a strong communicator, customer-oriented, collaborative, organized and thorough, and a proactive learner. Qualifications include 35 years of hands-on networking experience, strong understanding of IP routing, switching, and Layer 2/3 concepts, proven experience configuring and supporting Fortinet, Cisco, or Palo Alto devices, ability to diagnose WAN, VPN, DNS, DHCP, and firewall-related issues, familiarity with NMS/RMM platforms, experience working with telcos/ISPs, proficient in CLI tools, packet captures, and log analysis, excellent written documentation and communication skills, and certifications preferred. Keys to success include building collaborative relationships, decision making, drive results, fostering innovation, personal energy, and self-leadership.
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Location:
West Greenwich, RI, United States
Category:
Computer And Mathematical Occupations

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