Technical Support Engineer Vertiv is hiring a Technical Support Engineer for our Monitoring products. This position provides technical expertise and problem resolution on the field integration of Infrastructure Management Solutions. The position acts as the main contact for Infrastructure Management team and 1st Responder Customer Engineer's in the field and provides support directly to customers as required. The role provides technical expertise and resolution in addressing product performance issues. MTS Engineers lead warranty review, service documentation, parts research, and other service-related projects and provide sustaining product support, working closely with manufacturing and other departments. The position also plays a key role in the application and engineering of monitoring solutions for Remote Monitoring offerings. Responsibilities: Technical Support Provide Domestic and International Technical Assistance Self-deploy for on-site Technical Assistance as required with minimal supervision Model and enforce Vertiv safety guidelines at all times Lead customer meetings and teleconferences as directed Lead root cause investigation for critical sites Sustaining Lead development of service-related documentation Projects Participate in design, review, and testing of Enterprise and Remote Monitoring and Controls solutions Participate in development of departmental procedures/guidelines Participate in development and validation of database forms and procedures for monitoring offerings Create and deliver Webinar content as assigned Provide classroom and field training on technical subjects as required Administration Document phone calls for tracking and reporting purposes, methods may vary Submit expense reports, trip reports, and timecards accurately and on time Manage intercompany relationships and processes for product support Continuous Improvement Attend new product and self-development training classes Stay familiar with new products/environments that may affect product operation to include new revisions, updates, upgrades, etc. Other duties or projects as assigned Qualifications: Bachelor's or Associate's degree in computer or electrical engineering preferred, or equivalent training and experience Interacting with customers in a technical role Working directly with hardware and/or software systems in data center or other high-availability environments Minimum six years military experience in automation, controls, networking, or electronic fields desired Minimum four years equivalent industry experience in one or more of the following: BAS (Building Automation System)/BMS (Building Management Systems) systems Electronic Monitoring, Automation and Controls systems Protocols and integration Computer-based networks Basic database knowledge Technical support Minimum three years' experience interacting with customers in a support role required, technical support experience preferred Experience working directly with sales teams to resolve customer problems Minimum three years' experience in Monitoring or BMS/BAS systems required Excellent technical knowledge of Vertiv Monitoring products and services or similar monitoring systems is required Effective troubleshooting skills and resolution documentation Strong knowledge of PCs and Current Windows Operating Systems Proficient in all Microsoft Office products, especially