*Uprise Partners*

If the following job requirements and experience match your skills, please ensure you apply promptly.

*Managed Service Engineer 2*

*Location: Remote (Must be based near Portland, ME)*

*1 role available*

*Full Time*

*Who We Are:*

Recognized as a top 100 Cybersecurity Provider and Tech Elite 250 Managed Services Provider in North America, Uprise Partners continues to rapidly grow its customer base year over year. Founded in 2017 by technology executives from the world’s fastest growing tech companies, Uprise serves clients across the globe with a diverse approach customizing enterprise IT and security architecture and management to meet emerging business needs. Join us in our growth journey and be part of a company that values innovation and customer satisfaction. Ready to join our growing team?

Read more about us at uprisepartners.com

*Location Requirement:*

While this role is primarily remote, you must reside in the Greater Portland, Maine area. This position requires regular on-site customer visits as needed, estimated at up to 50% of your time. Proximity to client locations is essential for providing timely, in-person support when needed.

*How We Care for Our Uprisers: *

· 100% of your Healthcare Insurance covered by Uprise

· Comprehensive Dental and Vision plans

· Retirement savings with company match

· Generous vacation and holiday time

· Remote work friendly

· Volunteer time in our communities as a team

· Extensive professional development and training

*Who You Are:*

You thrive on solving complex technical challenges and serve as a pivotal support member and escalation within the team. Your ability to work effectively with individuals at different technical levels aids in our collaborative efforts. Your enthusiasm for technology drives you to both learn new skills and seek creative solutions that enhance business operations. You thrive in a dynamic, fast-paced environment, contributing to the growth of our technical support team while passionately resolving issues that impede customer productivity.

*Role Overview:*

As a Managed Services Engineer 2, you proactively address and enhance our customers’ technology environments and help create repeatable operating procedures. You are crucial in troubleshooting complex technical issues escalated within the Service Desk. This role requires a proactive approach, excellent teamwork, and a commitment to exceptional customer service and documentation. Adapting quickly to workflow changes is essential for success. Success is measured by your ability to resolve tickets timely, with high customer satisfaction, as well as supporting your team in the success of departmental goals.

*What You Will Do:* * Serve as a frontline engineer to our customer base, resolving issues to ensure productivity. * In addition, serve as an escalation point for Service Desk issues, providing timely and effective solutions. * Proactively address and optimize cloud/on-prem systems, networking, storage, and security issues to enhance our customers’ environments. * Install, test, and configure new workstations, peripheral equipment, and software, ensuring high performance and efficiency. * Create and maintain detailed documentation of standard operating procedures and customer interactions within our ticketing system. * Constantly focus on exceeding customer expectations and maintaining high service quality. * Travel locally to client sites as needed (generally