ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.  1. Configuring and optimizing Microsoft 365 Viva and Copilot integrations. 2. Collaborate with the product manager to deliver secure, scalable, and intelligent solutions aligned with the Truist Digital workplace strategy. 3. Design and implement Copilot-based solutions using Microsoft Graph, Azure OpenAI, and M365 APIs. 4. Provides technical consultation on extremely challenging situations. 5. Collaborate with the product manager to translate business needs into Copilot and Viva use cases and prompt engineering strategies. 6. Ensure compliance with data governance, security, and risk policies. 7. Monitor performance, troubleshoot issues and optimize Copilot workflows. 8. Design and automate data analysis and reporting for stakeholder business decisions. 9. Contribute to the development of reusable prompt libraries and automation frameworks. 10. Stay current with emerging AI technologies and Microsoft roadmap updates.

QUALIFICATIONS Required Qualifications: 1. Bachelor's degree and eight years of experience in development or production support or an equivalent combination of education and work experience. 2. Deep specialized and/or broad functional knowledge. 3. Sound understanding of business and organizational strategies and processes. 4. Ability to interpret internal and external business challenges and recommend best practices. 5. Ability to lead complex projects. 6. Sophisticated analytical skills and the ability to solve complex technical and business problems. 7. Ability to influence others at senior levels to adopt a new perspective. Preferred Qualifications: 1. Experience supporting AI/ML workloads or M365 platform. 2. Proficiency in scripting languages (Python, PowerShell, etc.) 3. Excellent Communication skills 4. Banking or financial services experience. OTHER JOB REQUIREMENTS / WORKING CONDITIONS Sitting Frequently (25% - 50% of the time) Lifting Up to 25 lbs. Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel Up to 25% General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.