We are seeking a skilled Engineer/Senior Engineer (Services) to join our team. The ideal candidate will provide first-line support, troubleshoot hardware and software issues, and ensure seamless system operations. This role requires a proactive individual who can manage incidents effectively, perform installations and updates, and contribute to technical documentation. Key Responsibilities: Provide 24/7 support and respond to fault calls. Act as the first point of contact for customers reporting issues. Diagnose and troubleshoot hardware and software failures (Level 1 support). Track outstanding issues and collaborate with stakeholders for resolution. Perform software and hardware installations, updates, and bug fixes . Conduct periodic system checks and testing. Maintain and update technical documentation (SOW, network diagrams, troubleshooting guides, incident reports). Operate within ITIL-based service management guidelines, including Root Cause Analysis (RCA) and After Action Review (AAR) . Work outside standard hours for system activities when required. Travel to customer sites as necessary. Requirements: Diploma/Bachelors Degree in Computer Science or related field. 2-5 years of relevant work experience. Strong knowledge of Windows & Linux OS systems . Basic understanding of networking and scripting for automation. Experience in incident and problem management (ITIL standards preferred) . Excellent communication and documentation skills . Certifications in IT-related fields are a plus. You may submit your resume to chally@talentsis.com.sg for immediate processing. Only shortlisted candidates will be notified. (EA Reg No: 20C0312) #J-18808-Ljbffr